Typically for Amazon, they will just abandon that particular product. When I looked inside, it was a sweatshirt... confused, I looked at the box again, and realized that it was addressed to someone else! At first glance, receiving packages you haven’t paid for might seem like a great problem to have. Then, they received a letter in their mailbox signed by a women's name that she just moved into the neighborhood and got the address mixed up. On the other side of Pearland, Kathy Mars never received a single package but was affected by the scam, nonetheless. Can you chime in with what you received? There’s not much else you can do. “Tell the seller that you reserve the right to keep the merchandise or dispose of it after the specified time has passed.” If the mail was delivered to the correct address but addressed to the wrong person, you can write 'Moved' or 'Unknown' on the items and deposit them in a mailbox. Wait 48 hours - in rare cases packages may say delivered up to 48 hours prior to arrival. Mistakes happen, especially when it comes to the mail. At first glance (which is all hackers want us to take), this email passes as a legitimate Amazon package tracking email. So, either enjoy the free gifts, or be ready to chat with Amazon customer service a lot. If this has happened to you multiple times, and the name on all of the packages is the same, it may be a case of a previous tenant using their old default Amazon shipping address. Packages from Amazon were arriving at her mother-in-law's house, but they hadn't ordered anything. My parents received three packages from Amazon with their address and someone else's name. Federal Trade Commission rules regarding mail and online orders, this expanded FAQ from the FTC on this very subject, their iPhone order included three additional Apple devices. Look for a notice of attempted delivery. I'd call Amazon … Otherwise, just set it down in front of their door, with the shipping label facing up so it’s clearly visible. Moreover, if Amazon tries to “obtain payment for or the return of the unordered merchandise,” it could be seen as being in violation of the FTC rules and make the company subject to a civil penalty of up to $16,000. If someone else signs then they have accepted responsibility for and verified correct delivery of the package. If you don’t know the recipient, well, Amazon gave you a present. It is addressed to someone else. If, like Bobby, you do receive unordered merchandise, you’re not legally obligated to tell the seller. If it is not correct then talk to the customer care service. Simple delivery mistakes happen all the time. I tracked the # on the box, … This type of fraud involves Amazon sellers setting up accounts in a stranger’s name, then sending their products to an unsuspecting recipient. The Federal Trade Commission rules regarding mail and online orders state that “customers who receive unordered merchandise are legally entitled to treat the merchandise as a gift.” If the tracking for your parcel shows it as delivered but you haven't received it, you should: Check if someone else at your address has accepted it. Tiffany Crow received Amazon parcels she didn’t order or pay for. Your parcel may have been left with a neighbour or in a safe place like a porch or garage. "[The first package] was a … The other peson suggested contacting Amazon. But still, you need to look if someone else in your neighbor got your order. If not, give a knock on their door and hand it off. That wasn't all, though. Amazon and other retailers are constantly working to make it ridiculously convenient to do our shopping online, but more online shopping means more opportunity for our purchases to get lost. All email addresses you provide will be used just for sending this story. In general, these rules are in place to protect consumers against shady mail-order and online businesses that send things to customers without their permission and then demand payment. If you include a forwarding address, you’ll need to add additional postage. But it’s likely to be a new scam known as ‘brushing’. The couple said that they have been receiving Amazon packages since the beginning of February, but they thought the first package was a prank. That goes for Amazon or any other retailer who ships goods, and includes any incorrect items mailed to your address, even if the package is correctly addressed to you. Instead, it is a spoofed email. If you're the gift recipient, we'll process your refund as an Amazon.com Gift Card after we receive your return. Look around the delivery location for your package. If you are receiving someone else’s mail, or you know someone is receiving your mail, fill out the form below to create a service ticket to report the issue. If this has happened to you multiple times, and the name on all of the packages is the same, it may be a case of a previous tenant using their old default Amazon shipping address. I checked my Amazon account, I have not ordered anything in the last 3 months and do not show any charges to my account. What should you do? How the heck does this happen? --A Massachusetts couple believes they are the target of an international online retail scam after being swamped by deliveries from Amazon.The packages have arrived once or … Postal Inspector to let them know that person doesn’t live there anymore. Now, you might be reading this thinking, “Wow, that would be a great problem to have.” But there’s a reason why it’s more troubling than it seems at first glance! So is this just a case of a rep not wanting to figure out how to send a shipping label that Bobby could actually use? If these solutions don’t correct the issue, please use the form below to create a service ticket to report the problem to us. Have you heard of the Amazon package scam called “brushing?” This scheme involves receiving random packages from Amazon you didn’t order that just show up on your doorstep. Probably not, as federal guidelines say pretty clearly that Bobby has every right to keep unordered items — and that Amazon could get into trouble for pushing a customer to return something they didn’t order. It never even got to that point in Bobby’s dealings with Amazon, as the company simply said to keep the unordered merch. Amazon Prime’s free two-day shipping is a pretty great deal, but it doesn’t necessarily mean you’re. Having your Amazon package lost or stolen is always a nightmare. I have no receipt for whatever this package is, thinking it could be a scam I copied the tracking number went to … If you receive someone else’s mail, or if someone else receives yours, there are a few steps you can take to resolve the problem. ACTON, Mass. More likely than not, Amazon will tell you to keep the item if you reach out to customer service. Today I received an email from UPS informing my package is scheduled for delivery tomorrow. You’ll need one of the following forms of identification to pick up your package at a UPS Access Point location: Option 1: Present a government-issued photo ID, such as a driver’s license, passport or ID. Has this happened to anyone here? This was the question posed by Consumerist reader Bobby, who didn’t realize until after the box was opened that one of the Amazon packages they … Some packages travel through multiple carriers; check your mailbox or wherever else you receive mail. “I’m sorry but since it’s from different account we are not able to access it,” reads the transcript shown to Consumerist. And so Bobby contacted Amazon’s chat customer support, and gave the rep the order number of the items involved. Thing is, you didn’t order anything from them, and upon closer inspection, it’s apparent this delivery isn’t for you. I may have purchased 2 things from Amazon in the last 5 years. Instead, Bobby got a message reading, “Error Occurred: This Amazon account is not associated with the return label or authorization you are trying to access.” No address on packages. If it’s small enough, place it in their mailbox. Back in 2012, we told you about two separate readers who each somehow ended up with five iPads from Best Buy even though they had only ordered one. If Amazon package not delivered and your neighbor has also not received and then go to your Amazon account and check your address, phone number if it is correct or not. Try to know if someone attempted to deliver your product. Editor's Note: This article originally appeared on Consumerist. Received package for someone else Received a package I did not order. Do you need ID to pick up a package? Long admits that it was odd to come home to a brown package containing a soccer ball that she didn’t order, but what made it even stranger was the fact that no one had her new address yet. The woman, who tells us she has never ordered from Amazon before, received her first surprise package from the retailer the day she purchased her new home. According to the Federal Trade Commission, any merchandise mailed to you that you did not order may be legally kept as a free gift. The packages kept coming, about twice a week since then, according to … *Amazon Order ID ***-*****-***** Holiday A... Amazon delivered my package to someone else's house. This was the question posed by Consumerist reader Bobby, who didn’t realize until after the box was opened that one of the Amazon packages they received this week was actually intended for someone who had previously lived at their address. Look around the delivery location. I received someone else's Amazon package - what should I do? All refunds are subject to our refund policies outlined in Refunds. COVID-19 and Amazon FAQ about the impact on ordering Find more solutions Type something like, "question about a charge" Unfortunately, package theft is on the rise as more and more shopping is done online. But if you believe it’s just an error and want to see if it can be fixed, the FTC suggests that you notify the seller and offer to return the merchandise, so long as the seller is the one who will pay for all of the return shipping. We respect your privacy. We'll add the gift card to the Amazon account you use to generate your return. “You can just keep the items or donate. I could not reach Amazon by phone or email. The customer service rep then tried to generate a UPS return label for the package, but because the ordered items weren’t associated with Bobby’s account, the links to print out the return labels did not work. Let's say you received an Amazon package that’s addressed to a different person, though. One person — identified only as Nikki — told the Daily Beast that she unwrapped an unsolicited Amazon package, only to find a $25 sex toy inside. Clues an email from Amazon is actually a fake . Not to say this was Amazon's fault, but my guess is they bought a few things off of Amazon for the first time since moving, and they didn't notice the shipping address was old. Feel free to reach out to your local U.S. I called UPS and they are going to send someone by tomorrow to pick up the packages. You open your door and there, sitting on your welcome mat, is a clearly marked package from Amazon. However, this expanded FAQ from the FTC on this very subject deals with the issue of honest shipping errors, which appears to be the case in Bobby’s situation. Here are the top ways to detect if a message is really from Amazon. Received an Amazon order today but it’s not mine. A couple in the US have been receiving Amazon packages for items they don't want and haven't ordered. I received a package to my address with someone else’s name. If you find it impossible - contact your local post office if it came with regular mail and tell them that you got someone else's package. In some rare cases, those packages might end up on the wrong doorstep, so why does Amazon not seem terribly concerned about getting those items back? “Give the seller a specific and reasonable amount of time (say 30 days) to pick up the merchandise or arrange to have it returned at no expense to you,” reads the FAQ. We’ve been down this road before with other readers who received a lot more than the kids toys that Bobby ended up with. Was it rolls of scotch tape, or a bluetooth speaker? Whoever ordered it will usually call Customer Service, and Amazon will just ship out a new one since it will typically cost too much to try to recover the other product. Carriers sometimes misread an address,…. Okay, but say the item isn’t something you want, or the talking cartoon cricket on your shoulder won’t let you keep it. Then last year, there was the Consumerist reader who found themselves the beneficiary of Walmart’s shipping department when their iPhone order included three additional Apple devices. If it’s a simple case of wrong address/correct street and you know for whom the package is intended (like a neighbor), you can walk it over to their place. Fake Amazon email tip #1 from cybersecurity experts Update : I recently got a big delivery from Amazon with several separate packages and I noticed once I'd taken them in that one wasn't mine - different name, different address. If they don’t pick it up in time, you can keep it or toss it out. What you can do. At this point, the rep told Bobby to just keep the items. See if someone else accepted the delivery, unless you have health or safety concerns about doing so. In the midst of all the shopping on Black Friday, Cyber Monday, Giving Tuesday, Wet and Wild Wednesday, Thanksgiving 2.0 For People Who Were Out Of Town Or In The Hospital Last Week Thursday, and Black Friday All Over Again Because Why Not?, there are oodles of Amazon packages landing on shoppers’ doorsteps. Thank you for trying to return the item.” Here’s hoping it’s something good! ... she has been forced to spend hours each week dealing with the unwanted packages. I received someone else's package I received the wrong package from Amazon. FIX: I delivered the packages myself. She asked my parents to leave the packages in front of their door and she will pick up the packages. According to the Federal Trade Commission. If you're the gift giver, you'll receive a refund to the original payment method. In that case, you can contact Amazon and offer to return the merchandise. 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