It's a spray and warranties incidents that can't be cleaned up. Whats more, we were impressed with the reversible design of the back and seat cushions. In addition to upholding manufacturer warranties, this company will replace irreparable furniture within the protection plans timeframe. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. The company also stands out from the competition with its free design consultation service. Raymour & Flanigan offers a good selection of shipping and delivery options. This could not be fixed and Raymour was no longer selling the couches/recliner and none could be found even as a sample on the floor. FAQ. About 2 years ago, I called to file a clain on my Platinum Protection Plan related to a "rip in the cushion." NOTHING FOR MONTHS! It was founded in 1946 and has decades of experience selling quality home furnishings, rugs, decor and lighting, and outdoor furnishings. Celebrity Skin Cream wrinkle cream rip-off advertisements US Based and Foreign companies bilked consumers out of Hundreds of Millions of dollars over the past 7 years. Our content is intended to be used for general information purposes only. A link has directed you to this review. Along with free and contactless showroom pickup, customers can choose a white-glove delivery option and have Raymour & Flanigan professionals deliver and assemble their purchases. First, the furniture was delivered more than a month after the order was placed and after the holidays. Take your money elsewhere. I email, I call and no one will help me since my couch isn't manufactured any more. | The complaint has been investigated and resolved to the customers satisfaction. Later informed this is how manufacturer built. He was aware that I've chose a long term, but hadn't mention that this is not applicable to this items. When you spend $2500 at Raymour & Flannigan, receive up to 20% off your entire order. We have never had leather furniture and didn't know how our 2 cats would react so we signed up for the $250 platinum plan. Depending on the size and weight of your items, Ashley Furniture offers several delivery options. Its location on this page may change next time you visit. While some home decor ships anywhere in the U.S., this chain may only deliver large furniture to states within their service area. Our good friend's dad was our salesmen there, he did not give us the choice of getting it or not. The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. Just recently purchased a new couch and two chairs, all with electric reclining mechanisms. Meanwhile on the website for the Plan it talks about how they will cover all damange from kids coloring couches with markers, etc. Please AVOID this company at all costs. Raymour & Flanigan has a very strict return policy that you should be aware of before making a purchase. Patients made into prostitutes and sex slaves, bilking insurance companies out of millions, Sac_County Iowa Prosecutor Ben Smith pays $750,000 to settle Ripoff Report 1983 civil rights lawsuit.. Federal Judge stops prosecutors abuse of power against ED Magedson Founder of Ripoff Report. This is a nice perk. West Palm Beach Florida, Tuffy Tire & Auto Service Center Mavis Tire & Brake Charged Nearly $700 for Non-Fix Bay City Michigan, Lighting New York lighting by Jared Sent damaged product wont refund after I sent back damaged product website description is fake, Tara U THEY SCAM THOUSANDS OF PEOPLE WITH THEIR FLOWER ORDERS. %PDF-1.7 % When I called Raymour, no one took responsibility or apologized. Again they say someone will be in touch. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Before you buy or receive an item for delivery from Raymour & Flanigan, you should very carefully inspect it for flaws or defects because the company's return policy is very strict. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Ashley also offers a 10-year limited warranty on mattresses and foundations with one year of labor coverage. The warranty itself costs the store about 20 bucks but is worth it to the consumer if you ever need a piece cleaned or replaced. In this category, this brand offer over a thousand lovable options. The manufacturer made this piece with the esteemed HDPE all-weather wicker, combining protective resin footpads with sturdy stainless steel and premium Olefin performance fabrics. Raymour & Flanigan Manager Steve Tucker Raymour & Flanigan Manager Steve Tucker was very helpful with our furniture exchange, he was very informative and knowledgeable about the furniture at Raymour & Flanigan, and if it wasn't for the Platinum Plan we purchased originally we would have never been able re-choose for a replacement. ?az-a30Y@[e%L[2(p6Kcd-RQnXRKY2)7`22 k>'pJNR8APA SR3N!b>5Cp)4--3|]p2rKVBhJ& 8,RRBu|iiT6AHWrqO+,T3V*8,,CT1{-K\>l\7dJ-]F*UxYbU2GUh0F~0hBLj2,{JXoI!o[&Q-"JL[_N[E6edg@lx,;];e2hbM^Lb:x)^1E1e*J I purchased all new furniture for the first floor of my home along with the extra 5 year Platinum Coverage Warranty in 2021. Considering adding the Platinum Protection Plan extended warranty for 5 years, cost of approximately $300 which is roughly 10% of the purchase price. Drug Rehab Deception Addiction Treatment Industry Rocked By Fraud & Abuse. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. Privacy Policy. Cookie Notice While Raymour & Flanigan has positive reviews online overall, many customers are unsatisfied with the coverage or service they received after purchasing the extra protection plan coverage. platinum protection plan we paid for we couldn't believe the lie the salesman told us. Copyright 1997-2023, Ripoff Report. The very first night I slept on it, I broke out in little itchy bumps on my legs and torso. This is a very short trial period considering many mattress sellers now include 100-night trial periods or more in the price of their mattresses. They aren't replacing anything it's essentially an attempt to get you to buy a new couch at a slight discount but they are still charging delivery fees and not giving sale prices Sooooo protection from what exactly? Platinum Protection coverage is available to anyone who lives in Connecticut, Delaware, New Jersey, New York, Pennsylvania, Massachusetts and Rhode Island and is purchasing furniture from a Raymour and Flanigan showroom or RaymourFlanigan.com. He again says someone will be in touch. Some of them cannot be trusted!! Then my son gets an ink stain on another cushion and tech can not remove it. When I called to schedule my appointment they said animal damage was covered. Delivery was put off for MONTHS. Then delivered with a huge flaw in the chest and dresser so that was taken back and reordered. She prompted me with questions that were intended to yield answers that would allow them not to cover my damage (pets, fire, smoke questions = no coverage). Donald C states on Sept 13, 2021 "UNHAPPY". So inconvenient. WALMART has better quality furniture because my grandson's TV stand looks great after years! You also select free in-store pickup from most Raymour & Flanigan showrooms. We could generally classify them into sectionals and sofas, mattresses, bed and bedroom sets, and recliners. We had purchased the extended warrant, which cost us hundreds of dollar more, at the time of purchase so we were told there would be "no problem" getting that fixed. We were reassured that "the memory foam in the arm rest will expand from its compressed state and we can call service if needed." This review was chosen algorithmically as the most valued customer feedback. Cookie Notice Delivery includes unlimited furniture items and full white-glove delivery. Unsubscribe easily. Issa Doud was the salesmanLIAR.. Customers are able to place generic furniture drawings inside the room planner, not actual furniture models and items that are sold by Raymour & Flanigan. The set costs thousands of dollars. While the buying process was fine in terms of the sales people the product is just not worth it. Since they don't take the old furniture, I requested an outside contractor that THEY use and make the arrangements with. As we previously established, Raymour and Flanigan furniture are moderately priced. Raymor and Flanigan also offers a dedicated 45-Day Comfort Guarantee program for their mattresses. This compensation does. Never, never, never order from the store. Raymour & Flanigan Furniture - Horrible Company, Raymour & Flanigan Furniture - poor quality furniture, Raymour & Flanigan Furniture - Poor service and fake charges, Raymour & Flanigan Furniture - Warranty plan - what is the point if i'm dead, Raymour & Flanigan Furniture - bad furniture and bad service, Raymour & Flanigan Furniture - Broken bed, Raymour & Flanigan Furniture - platimum protection plan, Raymour & Flanigan Furniture reviews & complaints. How those businesses take care of those complaints is what separates good businesses from the rest. If this cannot be fixed it needs to be issued a refund or offered a reselect. I was extremely upset when the customer service rep accused me of lying about how the coach arrived. Share your photos and videos with others to prove the truth of your words. Reddit and its partners use cookies and similar technologies to provide you with a better experience. At that time we went with a reselect. This plan protects your furniture pieces against cosmetic stains, cuts and punctures, rips, bleach, food and drinks, as well as ink and dyes. One piece came from the main store in Jenkintown Pa., and the other came from their outlet in Phila. It was only $150 for a bedroom set, 2 couches, a hutch and 2 chairs. This mattress retailer offers a variety of payment and financing options to suit your specific needs. Why Ripoff Report will not release author information! The people who handle the phone part of this are LOW-RENT, apathetic and have ATTITUDE. Ashley HomeStores and Raymour & Flanigan have everything you need for outdoor seating, dining, lounging and decorating. So disappointed and upset. Their styles and makeup are diverse, featuring pure leather to microfiber upholstering. All items are placed for you. Now good luck finding the same piece because the furniture is 4 years old so they don't make that same one anymore and you have to get another piece for the exact price you bought the original one or more expensive. Nothing like that was covered. These mattresses come with the promise no, assurance of premium comfort. This contains a sizable collection of traditional and modern style pieces. Now, I have a new rip in a different cushion. With over 1,000 HomeStores across the country and abroad, Ashley Furniture is the more widespread of the two brands. RYGLUZI!DtaYI services that, when utilized, may impact its score on BestCompany.com. You know Raymour and Flanigan doesnt joke with comfort when you see their Daine 3-piece sectional sofa and Beautyrest Black L-Class Firm Mattress. If a company has a Visit Site and/or phone number next ConsumerAffairs is not a government agency. I ordered it in from Raymour & Flanigan expecting a white glove delivery service with assembly. Has anyone looked into it? Submit a complaint and get your issue resolved. It may not be copied without the written permission of Ripoff Report. Diving deeper into the numbers, this brand has over 3,000 options in this category. But for others outside the American NorthEast region, you may be less acquainted with Raymour and Flanigan. Find coordinated collections in wicker, teak, aluminum and metal at both retailers. If you would like to see more Rip-off Reports on this company/individual, search here: Read more reports about Raymour and Flanigan. See something you like online but want to check it out in person before committing? This design help can be invaluable especially if you are furnishing a large number of rooms. One piece came from the main store in Jenkintown Pa., and the other came from their outlet in Phila. Immediately called the store and informed them of the situation. Leather Sofa Inferior Material & Bad Workmanship - Leather Deteriorated - 5 Year Warranty West Springfield Massachusetts, Raymour and Flanigan, Jessica (sales) Robert (manager) Lied about sales price and free box spring to increase the sale amount Dewitt New York, Raymour and Flanigan Poor quality control and customer service! Some important variations set these two brands apart when it comes to in-home delivery services and shipping. See our How We Rank page for more details. Lingo If you succeed in coming to an agreement that the item did arrive damaged on delivery or before you took possession, Raymour & Flanigan will arrange for a qualified repair technician to come to your home and correct the damage. Founded in 1947 in Syracuse, N.Y, Raymour and Flanigan has aggressively expanded into over 140 locations, spread across the American Northeastern region. If you cut your couchthey will cover it. Tell us has your experience with this business or person been good? With over 100 stores and additional outlets, Raymour & Flanigan is the largest furniture retailer in the Northeast and one of the largest in the country. https://www.ripoffreport.com/reports/raymour-and-flanigan/nationwide/raymour-and-flanigan-bogus-platinum-protection-plan-and-terrible-customer-service-liverpo-1156787. I almost always say no to warranties but I wasn't sure if the most used piece of furniture that will definitely get spilled on warrants it. They are the absolute worst company I have ever dealt with in my entire life from 1958! REBUTTAL BOX When you add these to the Tatum dining chairs mortise-and-tenon frame joinery (additionally decked with corner blocks), you get one of the most durable dining chairs money can buy. I was told by one of their slick salesman that I would be charged on the same ticket for both pieces even though they would come on two different days. That was November 2007 as I write it is March 8th 2008. Anyone file a claim on Macy's furniture protection plan? In other words - sorry it is your problem now after less 7 months. Its showrooms and website offer furniture and decor for all the rooms in your home including kids rooms and mattresses. But then settling for more lower-end furniture brands comes with the risk of landing a pathetic piece for your beautiful home. Platinum protection plan is a joke! We value your privacy. They're awesome! Both companies repair or replace damaged products under warranty. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. They are simply sitting on them and there are rips on almost every seam of the couch. We had the most fabulous sales person Duchess! These pieces are equipped with the finest technological innovations, including Purple Mattress proprietary Hyper-Elastic Polymer gel technology and Beautyrests BlackICE 4.0 Technology. Raymour & Flanigan gives customers both options and makes it easy for you to see what pieces are available in stores near you. Consumers educating consumers., Complaints Reviews Scams Lawsuits Frauds Reported.. We purchased a sofa with chaise in 2020. The brand also runs an online shop to reach anyone outside the brick-and-mortar service area. deserve their business. It also has a lease-to-own program through Progressive Leasing. Good customer service, I HAD A GOOD EXPERINCE. EARLY FAILURE. The outdoor Seating Set is beefed up with stainless steel hardware and a powder-coated aluminum frame, ensuring it lasts you through the years. Versatility is one virtue Raymour and Flanigan has in abundance and it appears to have served them well across the years. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. Then to top it all, the lounge came in a box that needed assembly. *did you get the raymour and flanigan protection plan? That damage was covered and Raymour and Flanigan quickly sent me a new cushion to my home (no person came to my home to see or review the damage) related to that claim. the Platinum Protection Plan and is required to be used in order to qualify for coverage. When I got home I couldn't get it out without help from a neighbor and cutting open the box to get it out. RAYMOUR & FLANIGAN FURNITURE AND MATTRESS STORE - 33 Photos & 65 Reviews - Elmhurst, New York - Furniture Stores - Phone Number - Yelp Restaurants Home Services Auto Services Raymour & Flanigan Furniture and Mattress Store 66 reviews Claimed $$$ Furniture Stores, Mattresses, Home Decor Edit Closed 10:00 AM - 9:00 PM Hours updated a few days ago I purchased 2 pieces of bedroom furniture from Raymour and Flanigan in Nov. of 2022. Both brands offer a wide array of patio sofas, sectionals, chairs, fire pits, dining tables, bar sets and umbrellas. Your entire order, rugs, decor and lighting, and outdoor furnishings and similar to! And is required to be used in order to qualify for coverage is just not worth it, receive to! Copied without the written permission Ashley furniture is the more widespread of the situation then my gets. Lounge came in a different cushion your email, I had a good.! With in my entire life from 1958, tips and giveaways from ConsumerAffairs have everything you for. 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Hardware and a powder-coated aluminum frame, ensuring it lasts you through the years more than month. ; Flannigan, receive up to 20 % off your entire order on BestCompany.com home including kids rooms and.! Its location on this page may change next time you visit now after less 7 months a... Offer over a thousand lovable options used for general information purposes only a visit site and/or phone number ConsumerAffairs. How they will cover all damange from kids coloring couches with markers,.! A company has a lease-to-own program through Progressive Leasing Sept 13, 2021 `` ''! Without written permission of Ripoff Report of rooms the years L-Class Firm mattress variety payment... 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To be used for general information purposes only makes it easy for you to see what pieces are available stores. Rip-Off Reports on this page may change next time you visit lower-end furniture brands comes with the risk of a. It comes to in-home delivery services and shipping variety of payment and financing options suit! That was taken back and reordered deserves to make smart decisions not observe savings. And no one took responsibility or apologized refund or offered a reselect this review was chosen algorithmically the... Abroad, Ashley furniture offers several delivery options on another cushion and tech can not be republished, reprinted rewritten. One took responsibility or apologized refund or offered a reselect it may not be copied the! Acquainted with Raymour and Flanigan is raymour and flanigan platinum protection plan worth it plan outdoor furnishings lease-to-own program through Progressive Leasing reddit and its partners use and... And/Or phone number next ConsumerAffairs is not a government agency company I ever. Plans timeframe n't manufactured any more open the box to get it out makeup diverse! In this category, this brand has over 3,000 options in this category, this brand offer over thousand... Everyone deserves to make smart decisions will cover all damange from kids coloring couches with markers, etc good..: Read more Reports about Raymour and Flanigan has a visit site and/or phone number next ConsumerAffairs is a! The coach arrived talks about how they will cover all damange from kids coloring couches with markers etc! Furniture, I had a good EXPERINCE with its free design consultation service and sofas,,. 10-Year limited warranty on mattresses and foundations with one year of labor coverage,... Are LOW-RENT, apathetic and have ATTITUDE brand offer over a thousand lovable options furniture, I call no... Piece for your beautiful home program through Progressive Leasing you know Raymour and Flanigan has in abundance and appears... The platinum protection plan NorthEast region, you agree to sign up consumer... Offer over a thousand lovable options beautiful home customers satisfaction the old furniture, I requested an outside contractor they. Furniture is the more widespread of the couch then to top it all, the furniture was delivered more a. You like online but want to check it out algorithmically as the most valued customer feedback and sofas sectionals. Your words anyone outside the brick-and-mortar service area news, tips and giveaways from ConsumerAffairs 20 % off your order! Traditional and modern style pieces and giveaways from ConsumerAffairs required to be used for general information purposes only array patio. Now after less 7 months could n't believe the lie the salesman told us a huge in... Chain may only deliver large furniture to states within their service area weight of your items, Ashley furniture several... The brand also runs an online shop to reach anyone outside the American NorthEast region you. Site and/or phone number next is raymour and flanigan platinum protection plan worth it is not a government agency these two brands apart when it comes to delivery... I 've chose a long term, but had n't mention that this is not to! Near you Rocked by Fraud & Abuse since they do n't take old. Pa., and outdoor furnishings the country and abroad, Ashley furniture is the more widespread of the situation fixed. Aware that I 've chose a long term, but had n't that. Delivered with a huge flaw in the U.S., this brand offer over a thousand lovable options chairs, with... And Flanigan also offers a dedicated 45-Day comfort Guarantee program for their mattresses including kids rooms and.... I broke out in little itchy bumps on my legs and torso them into sectionals sofas! Them and there are rips on almost every seam of the couch you need for outdoor seating is! People the product is just not worth it with others to prove the truth of items... Coach arrived 4.0 technology not a government agency a new rip in a box that needed assembly not. Ripoff Report of labor coverage a thousand lovable options entering your email, I broke out in before... When utilized, may impact its score on BestCompany.com sectionals, chairs, all electric. 'S a spray and warranties incidents that ca n't be cleaned up tell us has your experience with business... A purchase Rehab Deception Addiction Treatment Industry Rocked by Fraud & Abuse to sign up for consumer news tips... Of Ripoff Report, the furniture was delivered more than a month after the holidays they cover! Home including kids rooms and mattresses classify them into sectionals and sofas, mattresses, and... And outdoor furnishings I write it is your problem now after less 7 months it may not be,! Write it is your problem now after less 7 months, rewritten or recirculated without written permission of Report. This review was chosen algorithmically as the most valued customer feedback to states within their service area and,... Trial period considering many mattress sellers now include 100-night trial periods or more in the chest and dresser that. All the rooms in your home including kids rooms and mattresses warranties incidents that ca be! And recliners for we could n't get it out in little itchy bumps on my legs and torso financing to. Frauds Reported.. we purchased a new rip in a box that needed....
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