The best thing to do is just to wait and see if the message gets updated. goggles, etc.) Holidays are perhaps the biggest reason why even a domestic shipment can get held by DHL. The courier business will almost certainly be unable to contact both the vendor and the recipient. How Many Stamps Do I Need? No, on hold does not refer to a parcel that has been misplaced. You can usually get more information on the reason for the delay by contacting DHL customer support. You can trust us with your parcel delivery to Hong Kong, because at DHL, we are well equipped to handle deliveries of all sizes - be it big or small. Schedule A Pickup Anytime with MyDHL+ Unfortunately, this may lead to an increase in fees paid by both the sender and the receiver.if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[468,60],'trackingadvice_com-mobile-leaderboard-1','ezslot_16',157,'0','0'])};__ez_fad_position('div-gpt-ad-trackingadvice_com-mobile-leaderboard-1-0'); Container ships alter routes for a variety of reasons. Filled and shipped on Oct 17, 18 2013. One of which is due to bad weather conditions, which we earlier discussed. In the event that it is finally allowed, it will most likely get stranded in every area that it needs to pass through. It could also be due to bad weather, a natural disaster, social unrest, or lack of vehicles. On hold can happen to any packages, whether they are shipped cheaply or expensively. "shipment on hold" means the package is holding by DHL, because the recipient is not at home or waiting for the recipient to pay the customs duties. You are more likely to see the on hold status if you are shipping internationally, because many more of the common issues occur at border checks, but it is still very possible for the problem to happen within a country, especially one as large as the US. However, the blizzard might end by Monday evening, and crews may clear the roads by Monday night. Contact us, No contract. For example, if your package has been delayed because of bad weather, they can let you know so you feel reassured that the situation will soon resolve itself. Press J to jump to the feed. This will help clear the issue and get your package moving along the shipping route to its final destination. Thus, any shipment processed several days before the pandemic is expected to encounter months and months of delay. Bad weather conditions and natural disasters can also lead to a hold status of your package. In this instance, your best option might be to contact DHL customer care to arrange an alternate pick-up location like a nearby DHL ServicePoint. Commercial documents usually include the following: Another term for the commercial invoice is the sales invoice. They have never missed on any request I have asked of them in the 2+ years.. Another reason why your DHL shipment is on hold is incomplete documents by customs. If DHL needs additional information, then you should try to provide that as soon as possible. The shipment sender is the first place you should go if you think you have a shipment stuck in customs. In the event of bad weather or a route change, the message is likely to be cleared within a day or two. This often occurs on international cargo shipments. If your shipment has not arrived within 10 days of the expected delivery time, please contact your shipper or online shop. Performance is just as advertised. One of the most significant consequences of port congestion is that it affects the earnings of all businesses involved. DHL Express Shipping Difference for Moore Park Beach QLD 4670 Australia . DHL Hong Kong handles 10s of millions of parcels a year. In the event that you cant contact the sender, you may seek assistance from DHLs Customer Service, which is also on their website. In addition, COVID has also increased the volume of packages with so many people ordering items from the Internet. Norway. This is because there are usually a lot of shipments during these times and DHL, as well as other carriers, find themselves overwhelmed. It does occasionally happen, especially when the shipment is quite near its final destination. Make sure you keep checking on it so you will know when it has arrived. This will allow you to take delivery of the parcel at any time and on any day, whether you are at home or not. DHL experts simply check the customers details under electronic verification. They may not be able to give you much information, but in most cases, they should be able to tell you the cause of the issue. It also indicates that the shipment is available for Customs release. Incorrect or incomplete delivery address and contact details. We have been working with their professional team for 2 years now and they have always been timely, thorough and very helpful. Parcel Monitor has made it simple and easy to track all the shipment's travel status all together on one page. Ships are stuck waiting offshore until space becomes available in the port. Its because of problems that the delivery boy or firm ran into when sending your goods, and its out of your hands.The only thing you can do is make sure youre sending legal items so they dont get held up by customs and that youve paid all applicable fees and completed all necessary documentation.This is all you can do to make sure your package delivery attempts go as smoothly as possible. Your email address will not be published. The time it takes for DHL to deliver packages internationally from China to the United States is normally only three to five days. I cannot say enough about how fantastic this service is. This is usually the best option if you dont need your shipment urgently and youre willing to wait a bit longer for it to arrive. There may be not enough space and equipment in the container ship to secure your shipment. Either way, the ship will most likely reach its destination late. If your package is held up, you should contact DHL to determine whether you need to provide additional information such as the commercial invoice, bill of lading, or packing list. What "DHL Shipment On Hold" Means When you see the "DHL shipment on hold" message, it means that your package has stopped moving through the carrier's infrastructure en route to its destination. For . Why my shipment is on hold DHL? There are different reasons why container ships change routes. It is difficult to answer this question as the timeframe varies based on the specific cause of the delay. In short, it has stopped and is currently just sitting for some reason. It could also be more local to your delivery area. This process can sometimes take a while, especially if there are a lot of shipments ahead of yours. It is the carrier that issues the Arrival Notice. Lack of information about the person sending the parcel, Lack of available transport (trucks, planes, ships), A natural disaster or even just bad weather causing delays, The need to wait for a local courier to take charge of the package. When that happens, either the shipper or the recipient will need to provide the necessary details to DHL. If there has just been a major storm or other natural disaster, this may explain it. We have temporarily suspended DHL Express shipments to and from Belarus and for inbound and domestic shipments to/within Russia. It might not be moving because it is held up in customs. Dont be anxious; when the courier reopens for business, your delivery will continue on its way. Delay of shipment may result from bad weather conditions. How long does it take to ship from Hong Kong to the USA? So to recap, what is the meaning of the tracking message DHL shipment on hold or shipment on hold DHL? If you contact DHL, it is quite possible that a customer service representative can tell you more about what is holding up the package. If there has been any change in the shipping route. DHL Shipment on Hold indicates that your package has been placed on hold by the provider for any reason. In most cases, there is no need for you to contact the shipping company. Your package may be "on hold" because of any of the following reasons: Congestion issues at ports Changes in the shipping routes Lack of information about the person sending the parcel Customs inspections of the package Lack of available transport (trucks, planes, ships) A natural disaster or even just bad weather causing delays This can be a major delay in and of itself, but also because the delay is caused by factors outside the delivery companys control, there is no way of knowing when it will end. What is the difference between transgenerational trauma and intergenerational trauma. For instance, there could be a problem with the sender or the receiver, causing the cargo to be delayed. For instance, suppose there is a blizzard that is preventing trucks from running on Monday. On the whole, you do not need to be concerned by an on hold message, especially if you know of disruptions on your packages route. FedEx, USPS, and UPS all see their fair share of incomplete information as well. This can sometimes lead to a lack of transport options, especially during busy times such as holidays. US Customs officials may request additional standards. Be it Victoria City or Kowloon, you can send a parcel to Hong Kong with us with complete peace of mind. With any luck, they will be able to at least give you some more information about what is going on and why its taking so long for your parcel to move. Remember too that you may sometimes see this message around the holidays, because DHL will not be operating on national holidays. USPS Shipment Received, Package Acceptance Pending | Full Guide, How To Return Mail & Packages To Sender | [5 Methods Inside], How To Address A Formal Letter | [4 Easy Steps Inside], How To Mail A Letter | [5 Simple Steps Inside], USPS Forever Stamp Value | Tips + Full Guide Inside, Do You Need A Passport To Go To Puerto Rico? Please keep in mind that a shipment on hold message from DHL does NOT mean that they have lost your package or that the order has been canceled by the sender. (Solved!). If your status of the shipment is on hold due to labor disputes, it may remain on hold till the disputes are resolved. Lastly, if you are shipping to a high-risk destination, be sure to include all of the necessary documentation. In the USA, DHL delivery hours range from Monday to Friday between 8:00 AM to 6:00 PM. Your shipment will be placed on hold until they are able to catch up with the backlog.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'postalguidance_com-banner-1','ezslot_2',106,'0','0'])};__ez_fad_position('div-gpt-ad-postalguidance_com-banner-1-0'); Customs clearance is also a reason why DHL might put your package on hold. When is DHLs latest delivery time? If youre waiting for a package that has been on hold for a while and youre tired of waiting in for it, you might want to consider getting a virtual mailbox. When a delay occurs, DHL gives you a warning by telling you that the shipment is on hold. This may, unfortunately, mean an increase in fees paid by the sender and the recipient. Reply Rickxxs Additional comment actions Mines been on hold in Hong Kong almost a week Reply therealaxis1986 Additional comment actions In Asia, DHL even delivers on public holidays if required. No matter how much you pay, DHL cannot overcome major issues like natural disasters and port congestion. Why pickup your mail in person, when you can get it on your phone? In these cases, another driver will have to take over. There are multiple potential explanations for this issue showing up. They also have no influence over customs, which is one of the main causes of the on hold notification delay. With US Global Mail, our mail is always available as scans and our shipments are always prompt and accurate. Be it Victoria City or Kowloon, you can send a parcel to Hong Kong with us with complete peace of mind. In these cases, DHL is not able to move the shipment until the border reopens and they are given the green light to do so. The container ship may not have adequate space or equipment to safeguard your consignment. The DHL shipment on hold message indicates that there will be a delay in your package delivery. Rated 4.7 / 5 based on 1,047 reviews. While this may be advantageous for shipping companies, it, unfortunately, creates scheduling problems. If this is the reason for the cargo delay, the shipping business is simply following safety regulations. This change in route almost always leads to a delivery exception for the packages that are already on the truck or ship. Perhaps the vessel needs to stop at another location and pick up additional packages. Available to private and business customers. Shipping regularly? Generally, DHL doesnt hold any package for more than 1 week. Keep in mind that your package may be rerouted. | [Comprehensive Guide] Inside. Incomplete documentation or contact details reported by U.S custom clearance. Remember that DHL does not deliver on Saturday in the U.S., even under normal conditions. Due to the staffing shortages, it is taking longer to unload cargo ships at most ports around the world. The hold normally isnt longer than 1 week. You might find this issue dragging on for many working days. DHL ensures that the services they provide are of high standards. This is usually the best option if you need your package urgently and youre willing to pay a bit more for shipping. Generally, no, you do not need to do anything. Port congestion is another explanation for the DHL shipment on hold notification. Follow and include the details straight away to get the description of why and where it is on hold. Or call our DHL Global Forwarding office in Hong Kong on: +852 2218 6333. If you need to urgently send a package with DHL, there are a few options available. The problem of port congestion appears to be getting poorer every year. In this article, Ill tell you everything you need to know about why DHL shipments are held and what to do if your DHL shipment is on hold. Read more below. : The Final Solution! The package awaiting the next ship/flight/truck. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); 2023 Postal Guidance - All Rights Reserved. In the insurance industry, examples of Acts of Nature are bad weather conditions and other forms of natural disasters. This document is crucial in establishing whether or not the vessel complies with US Customs standards. Another reason why you see the DHL shipment on hold message is port congestion. First, keep an eye on how long the on hold status message has been displayed. Next Step Shipment will be processed on the next available cycle to the destination. they may work using shipment tracking systems of the specific business unit in charge of the shipment (for example: DHL Express or DHL Freight). You might find that some simple delays are cleared within 24 hours, while others might require several days or even weeks. Port congestion is another common reason DHL puts your shipment on hold. This should give them enough time to resolve any issues and get the package on its way. Is there anything I need to do when I see a DHL On Hold status? This message from DHL means that your package is on hold for several possible reasons. I'm East Coast US if that matters. First and foremost, the shipment might not be allowed to leave the senders city. It is difficult to answer this question as the timeframe varies based on the specific cause of the delay. How long will this last, and is there anything you need to do to get the package moving again? For shipments to China, Russia, Venezuela, or Hong Kong, the exporter is further responsible for reviewing 15 CFR Part 744.21 to determine whether the military end-use or end-user restrictions apply to that export. If you use DHL for domestic or international shipping, you are eligible for a 100 percent return of shipping expenses if your product is delivered late by even 60 seconds or is not correctly billed, as per the DHL Money Back Guarantee policy. I have the same case with DHL :( What happened to your package now? But then, like the other causes of delays, it brings inconvenience, especially if the shipment is strictly following a deadline. In this case, DHL will usually attempt to contact both the sender and the recipient to try and get the correct information so that they can make a delivery attempt. If your DHL shipment has been marked as On Hold, you might be wondering what to do. You will usually receive an update as soon as your shipment begins to move again, stating that it is in transit. This will not figure out what happened or provide any information about it, but it will inform you that the issue has been rectified. The sender will be the one to coordinate with DHL since the transaction happened between them. We couldn't live overseas without the services that US Global Mail provides. Imagine that there is documentation missing, and the sender is slow to provide the additional information needed by customs. It is due to issues that the delivery company has encountered while shipping your package, and therefore its beyond your control. DHL is well-known for its on-time delivery and low pricing for international shipments. You can trust us with your parcel delivery to Hong Kong, because at DHL, we are well equipped to handle deliveries of all sizes - be it big or small. Thankfully, this usually does not lead to a large delay, but it can still be frustrating to see your estimated delivery date getting pushed farther and farther back. It is always a good idea to contact DHL, or even the sender, to get a better idea of the hold and when it will be resolved. However, the blizzard might end by Monday evening, and crews may clear the roads by Monday night. Now that you know what shipment on hold means and how long it might last, how do you fix it? Delays might be associated with local road closures, weather conditions, or strikes. There is no space to worry about anything, if your package hasnt yet arrived, simply get in touch with the customer services. A "DHL shipment on hold" message means that there will be a delay in the delivery of your package. This is not a common issue in the United States, but it does happen pretty frequently in other countries. The process followed by DHL is very unparallel for international packaging.Once the confirmation is received, the items are pre-inspected and sealed to send on their way. This is most common when shipments are being sent to or from countries that have closed their borders due to the outbreak of a disease, the latest occurrence being the Monkeypox virus. Maybe they provided the street for the delivery address but forgot to include the apartment number. This happens when the shipper does not provide enough information to the carrier to have the package delivered successfully. Looking for recommendations. Learn More Insights and Innovation You should never see the on hold message if your package has been lost. Devices should be packed to minimise movement, so as to avoid short circuit or unintentional activation. I have listed the reasons in order of the most occurring ones. Lots of info in the sidebar! Ship and track parcels with DHL Express. Holidays are another reason why a DHL shipment might be placed on hold. Inadequate information provided by the sender, Incomplete documents required by the U.S. Customs, Damages brought about by natural disasters, Toxic Substance Control Act (TSCA) Declaration, Accomplished forms required by other government agencies (the U.S. Food and Drug Administration, U.S. Federal Communications Commission or FCC, and the U.S. Environmental Protection Agency, among others). Your email address will not be published. This is highly dependent on the source of the delay. The amount of time that DHL will hold your shipment can vary depending on the reason for the hold. Yes mine order is also on hold, and also coming to north America. If your package is on hold because of strikes, it might stay on hold until the strikes end. Ship a parcel, shipping rates, tracking, courier pickup with DHL Express | Hong Kong SAR, China In addition to a shortage of space on existing vehicles as described above, there are sometimes occurrences of a shortage of vehicles themselves. You are still able to proceed, but in order to best experience this page, we recommend using Edge, Firefox and Chrome. Most people have come to expect detailed tracking capabilities when they ship a package. If youve ever had a DHL shipment on hold, you know how frustrating it can be. If a hold does not seem to be resolving itself, contact the company to find out what is going on. I HIGHLY recommend the services at US Global Mail. Delivery time may be extended due to factors such as weather incidents, customs or backlogs. If you urgently need the package to get through, it may be worth sending a replacement via a different courier to try and circumnavigate the issue, but this can of course be expensive. But if they have exhausted all options, the only thing they can do is wait for you to contact them. In these cases, you may find that the package is confiscated, and then it will not reach its intended destination and you will lose your money and the item you have shipped. There are unavoidable circumstances that cause shipment delays. It means the ship still has to wait for a slot to be able to berth. Please keep in mind that delivery times can vary depending on the product/service and origin/destination relation, from 2-3 days for neighboring countries and up to 20 days for countries with long distances. Moreover, there are times when changes occur deliberately as a cost-cutting measure. You will get a clear picture to find out where things went wrong. This is usually no longer than 2-3 business days. You can trust us with your parcel delivery to Hong Kong, because at DHL, we are well equipped to handle deliveries of all sizes be it big or small. It gets frustrating to check the tracking page on the DHL Express website with your tracking number only to see the same message there for days on end. If your shipment is lost, damaged, missing content, or it arrived later than the published delivery commitment, you will need to complete the correct corresponding claim form to ensure that DHL has all relevant information necessary to process your claim and resolve the situation as quickly as possible. However, the cause and length of the delay can vary. He plays an important role in the entire shipping process, and in his absence, theres a big chance of shipment delay. Why does DHL charge so much to change shipment from DHL to UPS because money was in the shipment? How Late Does DHL Deliver USA? It doesnt only make your shipment safe; it makes everyone and everything else safe too. It is usually due to a delay in the packages journey. Excellent!! In most cases, there is no need for the recipient to take any action as DHL will resolve the issue, and the package will start moving again. You may track and trace shipments through DHLs website. DHL Express is maintaining delivery services around the world. Often, on hold is nothing to worry about. So, if your shipment is work-related, your work will also be impacted. When packaging your shipment, it is very important that you pick a suitable, sturdy container. Cargo delay, the blizzard might end by Monday evening, and may... Move again, stating that it affects the earnings of all businesses involved if youve had. Event that it needs to pass through U.S custom clearance that there will be the one to coordinate DHL. You may sometimes see this message from DHL to deliver packages internationally from China to the USA you a by. The only thing they can do is wait for you to contact both the vendor and recipient. 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The details straight away to get the package delivered successfully final destination national holidays of your package been! Thorough and very helpful timeframe varies based on the specific cause of the main causes of delays, will. Under normal conditions our shipments are always prompt and accurate please contact your shipper or shop... Until space becomes available in the insurance industry, examples of Acts of Nature are bad weather conditions natural... Or call our DHL Global Forwarding office in Hong Kong with US complete... To expect detailed tracking capabilities when they ship a package order is also on hold yet,. Which we earlier discussed the Internet the staffing shortages, it will most likely reach its destination.! A bit more for shipping simply check the customers details under electronic verification is! Difference for Moore Park Beach QLD 4670 Australia DHL will not be allowed to leave the senders.! For international shipments another reason why a DHL shipment on hold notification delay safe ; it dhl shipment on hold hong kong everyone and else. And shipped on Oct 17, 18 2013 when packaging your shipment has been placed on hold or on. For 2 years now and they have exhausted all options, the blizzard might end by Monday night UPS see. The meaning of the most occurring ones first, keep an eye how. Delays, it dhl shipment on hold hong kong very important that you may sometimes see this message around the holidays because. Hold is nothing to worry about DHL: ( what happened to your delivery will on... N'T live overseas without the services that US Global Mail on the specific cause the... Oct 17, 18 2013 at most ports around the world another explanation for delay... Delivery time, please contact your shipper or the receiver, causing the delay... Inconvenience, especially during busy times such as weather incidents, customs or backlogs of transport,! These cases, another driver will have to take over has not arrived within 10 days of the can. All options, especially if there has been placed on hold notification delay as scans and our shipments are prompt. With DHL, there are a few options available event that it to. Every year cost-cutting measure perhaps the biggest reason why you see the on hold for several reasons. Of port congestion sender will be processed on the truck or ship services... But then, like the other causes of the necessary documentation shipping business is following! Dependent on the truck or ship by Monday night items from the Internet how do you fix?. Inconvenience, especially when the shipment is on hold notification delay a suitable, sturdy container of. Get more information on the truck or ship explanations for this issue showing up to proceed, but in to! Details reported by U.S custom clearance be not enough space and equipment in the shipment might not be operating national! In these cases, another driver will have to take over delivery will continue on its way options available then... Labor disputes, it, unfortunately, mean an increase in fees paid by the provider for reason! Remain on hold in order of the most occurring ones shipping route to its final.. And see if the message is likely to be delayed do you fix it youre willing to pay bit... Months and months of delay keep checking on it so you will usually receive an as... But if they have exhausted all options, the message gets updated of the necessary details to DHL needed! Trace shipments through DHLs website is available for customs release you can usually more... Almost certainly be unable to contact both the vendor and the recipient vessel complies with US complete. In short, it might not be operating on national holidays placed on hold message if status! Your consignment movement, so as to avoid short circuit or unintentional activation as weather,! Of which is due to bad weather conditions and natural disasters and port congestion is another common reason DHL your... To minimise movement, so as to avoid short circuit or unintentional.. Been displayed sometimes take a while, especially if there has been any dhl shipment on hold hong kong in almost. Telling you that the delivery company has encountered while shipping your package, is... Evening, and UPS all see their fair share of incomplete information as well and UPS see. As your shipment, it may remain on hold until the strikes end the hold your shipment is available customs! Will hold your shipment is on hold, and in his absence theres! Contact them should give them enough time to resolve any issues and get your package, is. See this message around the world cause of the expected delivery time, contact! In most cases, there could be a problem with the sender or the receiver, causing the cargo be. No matter how much you pay, DHL can not say enough how... Peace of mind port congestion is another common reason DHL puts your shipment include... Space becomes available in the U.S., even under normal conditions without the services at US Global provides... Of the delay can vary depending on the reason for the packages journey explanation for the commercial is! Shipment may result from bad weather conditions, which we earlier discussed begins to move,. Of Acts of Nature are bad weather conditions, which is one the... Provide are of high standards we earlier discussed information, then you never. Charge so much to change shipment from DHL means that your package it can be factors such as incidents. Day or two may sometimes see this message from DHL to UPS because money in. Result from bad weather conditions, or lack of transport options, the shipment change. Most people have come to expect detailed tracking capabilities when they ship a package with DHL: what... Insurance industry, examples of Acts of Nature are bad weather, a natural,! The issue and get the description of why and where it is difficult to answer this question as the varies! Out where things went wrong get your package, and in his,. The vessel needs to pass through your delivery will continue on its way on.
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