... Service is good that's the reason i chose mostly DFDS. He actually even went to the information desk but was not instructed to wear a mask by the staff there.There was no announcement on boarding, embarkation, and arrival or disembarkation about any social distancing or mask wearing. So, a priority would be to have plenty of space which would also allow for better social distancing. Lots of seating. Where are your cleaning standard ? volumes, department profit and loss). All service with DFDS I have found to be higher than P andO. Good service overall. DFDS customer care Jason Hodgson 3 reviews. Problems with online booking, but friendly customer service. There was also no mention of the covid redemption scheme.I was told when I came to book again for this summer that i had no code to get a redemption fee as I had not cancelled. I asked about a new room and at last we got a new room. Two hours later we got back to the room - nothing done. Customer Service. He actually even went to the information desk but was not instructed to wear a mask by the staff there.There was no announcement on boarding, embarkation, and arrival or disembarkation about any social distancing or mask wearing. Kind regards, Jonathan DFDS Customer Care David Sinclair-Jones 5 reviews. Well now is a different situation so i do have understanding for increased rates. I think we had high backwinds got to Dunkirk in 1he 50 mins instead of above 2hrs 20 minutes. Travelled from North Shields to Holland and the staff from the terminal to on the board ferry were very happy to help with any questions. We have been helped really good over the Christmas period when boats got cancelled initially due to covid. I needed to change the date and just could not get hold of Aferry. Clean bathrooms. Have used your premier lounge on both out-and inward journeys. Share. I booked a trip last summer for a ferry crossing, a few days before we had to cancel our trip, due to lock down issues, the ferry was still sailing but we could not travel because of restrictions.When I looked into cancellation I found that there was a cancellation fee of the full value of the fare. Very helpful, thanks. Protective measures were well organised and hand gel was made available. Their COVID measures are clear, consistently adhered to and make one feel much safer, I have to say. Hygiene standards good. They don't have a phone number or email to contact them and there was a problem with their system. DFDS. We're always here to help. Very friendly and helpful service. I was very pleased with our roomy cabin (2-bed disabled) as I had big dog kennel and luggage with me as I originally flew to Netherlands from another country and the ferry crossing was the last leg of our journey. I booked a trip last summer for a ferry…. DFDS Logistics BV in Vlaardingen is looking to hire a CSD Coordinator. Overall we have good experience booking with DFDS. Useful. Problems with online booking, but friendly customer service. The evening meal was very fine and served at table. Its a No Brainer Its a No Brainer ... Basically you can click "Customer Service", then you have an option to click on "Contact Us" where the only sensible option you have is to click "Customer Service" again. I decided to contact DFDS direct and they were marvelous. Protective measures were well organised and hand gel was made available. Within a very short term they changed the booking for me and all is well. Hello Robert, thanks for the fantastic review of our Dunkirk - Dover crossing. Good service overall. All rights reserved. DFDS Customer Care Francois 1 review ... Good customer support and excellent service Thank you so much Useful. Where are your cleaning standard ? When I had to change booking for return trip, it was done easily by one phone call for travel that day. 0800 110 5000 They don't have a phone number or email to contact them and there was a problem with their system. Swift efficient service. Some of the seasonal highlights include: What salary does a Customer Services & Support earn in your area? Staff were very helpful and was over the moon how good dog toilet and the dog walking area was at the deck 6, compared to Princess Seaways’ tiny sand box. I was feeling a bit panic stricken because the date was looming. Fresh hot food ( not warm) with wide variety and extra fast arrival. Please get in touch! Free phone number. But the first is an absolute scam, No where did it say cancel and get a redemption. Open 24 hours a day. Hygiene standards good. So now it seems I have lost the value of two ferry crossingsI admit that the last one was my mistake, but a genuine one that I am desperately hoping that they can rectify the latest issue for me without costing even more money. I realise that everything is going to be more complicated and take some getting used to, now the absolute disaster of Brexit has come to pass but I wish you all luck. (Do they now it is Corona going on ? Share. My last trip from North Shields to Ijmuiden was in October 2020 under restricted conditions and in spite of the constant reminders to wear a face covering I found it to be a very pleasant trip. Food vouchers. I also noticed that the rooms table was dirty from last customer. Very punctual. A very uncomfortable situation.In light of these insufficient measures to prevent virus spread, we returned to France with Brittany Ferries, rather than take the return DFDS portion. Room below cleaning standard. The evening meal was very fine and served at table. In addition to the Newcastle - Amsterdam and Oslo - Copenhagen crossings that they’ve operated for many years, DFDS Seaways, in recent years, has acquired the routes of Norfolkline, LD Lines, … DFDS Logistics operates in over 20 countries inside Europe, using 3000 trailers, 3000 containers, 750 swap bodies and 300 trucks to ensure excellent customer service. Email. You will be responsible for achieving set goals (i.e. The company has appointed Aidan Coffey as Route Director and Darren Mooney, latterly of Mooney Transport, as Sales and Customer Service Director for the route. We always use DFDS We always use DFDS, it is a punctual, reliable and efficient ferry company, with very clean Ferries and currently all precautions taken in view of covid. ( Why should we need to ask for this ? Clean bathrooms. Hello Rana, I'm happy that our service across the Channel has left a smile on your face, thanks for the review. Throughout November and December, Tivoli has Christmas-themed entertainment, decorations, lights and even a Christmas market. The corridors and rooms smelled of backed up toilets. Find the travel option that best suits you. Breakfast was OK but a bit limited and provided on a buffet basis (coffee will be brought to your table). So now it seems I have lost the value of two ferry crossingsI admit that the last one was my mistake, but a genuine one that I am desperately hoping that they can rectify the latest issue for me without costing even more money. Minimal waiting time. Dinner and breakfast was well organised too. DFDS staff are very polite and helpful, and you think of travel with them just to see thier friendly faces. Timely departure. volumes, department profit and loss). We have been helped really good over the Christmas period when boats got cancelled initially due to covid. Can I return goods . Please don’t hesitate to get in touch. A very uncomfortable situation.In light of these insufficient measures to prevent virus spread, we returned to France with Brittany Ferries, rather than take the return DFDS portion. We wanted to relax in room but hat to wait for cleaning once more ? Your job seeking activity is only visible to you. © 2021 Trustpilot A/S. Im traveling on 22/12/2020 from dover to france...I'm a customer years now..and because the port close that day(not my fault)....i pay fee to change the booking on 23...(next day).. DFDS REPLY... AND PROMISE FULL REFUND IN 14 DAYS..ALL OK..!!! Customer Support Executive at Boomin Moorgate, England, United Kingdom ... Business Operations Support at DFDS Waltham. In addition to the Newcastle - Amsterdam and Oslo - Copenhagen crossings that they’ve operated for many years, DFDS Seaways, in recent years, has acquired the routes of Norfolkline, LD Lines, … I booked a trip last summer for a ferry crossing, a few days before we had to cancel our trip, due to lock down issues, the ferry was still sailing but we could not travel because of restrictions.When I looked into cancellation I found that there was a cancellation fee of the full value of the fare. In December I travelled as a foot passenger to Dieppe and everything was well-organised, clean, Covid19 protocol well-adhered to, staff were friendly - it was the way I’ve usually found it before the pandemic made everything so difficult.Then you got my Dad and I home safe just before Christmas, just before the borders closed. Im traveling on 22/12/2020 from dover to france...I'm a customer years now..and because the port close that day(not my fault)....i pay fee to change the booking on 23...(next day).. DFDS REPLY... AND PROMISE FULL REFUND IN 14 DAYS..ALL OK..!!! The ship felt a bit like the Marie Celeste at times but I enjoyed the ambience.At the time of travel, onboard mask wearing was requested and strongly recommended but not mandatory.As always I pre-booked my evening meal and breakfast which were served in the restaurant on deck 8. I feel the need to leave a new review based on my most recent experience. My second review of DFDS which will be more glowing than the first. Food vouchers. I think we had high backwinds got to Dunkirk in 1he 50 mins instead of above 2hrs 20 minutes. DFDS customer care. Well now is a different situation so i do have understanding for increased rates. On January 2, 2021, Danish international shipping and logistics firm DFDS will commence sailings on a new freight ferry route between Rosslare in the Republic of Ireland and Dunkerque (also spelt Dunkirk) in northern France. I am very happy with DFDS. Reliable service Timely departure. DFDS Newsletter: When you agree to receive newsletters from DFDS, you consent to receiving travel offers and inspiration, as well as contests and surveys by e-mail. Beats flying any day! "Inevitably as cars roll on slowly, there is a “staggered” boarding. Can highly recommend. You also consent to DFDS storing and using your data to improve your customer experience and to send you customised offers. DFDS Customer Care Peter James Shaw 12 reviews. Corporate, sector and office contact information for Costain Plc. Minibar was not refreshed either.We noticed the reception immediately and went to the lounge area. You've already flagged this Reply from DFDS. When I had to change booking for return trip, it was done easily by one phone call for travel that day. DFDS Seaways provides great maritime experiences in the form of mini cruise breaks as well as transport services for passengers with vehicles looking to travel around Europe and Scandinavia. 1 Customer Services & Support Salaries provided anonymously by DFDS employees. There were many groups scattered around who did not observe social distancing, and there were many passengers falsely wearing masks while walking in the pubic area, even one passenger with no mask. DFDS.. Definately Fast Distinctive Service Yep, easy check in and loading.. On time and decent on board services.. ... We are aware that the transfer service in Amsterdam is via coach which means those with reduced mobility may have issues. 2. DFDS Customer Care Advertisement. People matter and we continuously seek to attract, develop and retain employees to enforce our position as an industry leader. "Inevitably as cars roll on slowly, there is a “staggered” boarding. I asked about a new room and at last we got a new room. Good service overall. I was very pleased with our roomy cabin (2-bed disabled) as I had big dog kennel and luggage with me as I originally flew to Netherlands from another country and the ferry crossing was the last leg of our journey. I decided to contact DFDS direct and they were marvelous. Your furniture is hand made to your specific requirements. Commodore de Luxe. There was also no mention of the covid redemption scheme.I was told when I came to book again for this summer that i had no code to get a redemption fee as I had not cancelled. DFDS: Extremely poor Customer Service - See 1,799 traveller reviews, 865 candid photos, and great deals for North Shields, UK, at Tripadvisor. Cabin was clean and comfortable. First time DFDS passenger, staff made it very easy and took all the stress out of being on a ferry for the first time. (Do they now it is Corona going on ? There were many groups scattered around who did not observe social distancing, and there were many passengers falsely wearing masks while walking in the pubic area, even one passenger with no mask. © 2021 Trustpilot A/S. This was undoubtedly and in part because of the low passenger numbers onboard - around a tenth of ships capacity. Reply from DFDS UK. The trip both ways was comfortable and… The trip both ways was … The cheapest way to get from Russel to Moorgate Underground Station costs only £47, and the quickest way takes just 5½ hours. The sailing was an 10 :00am trip and the only meal finished serving by 11:30. Well now is a different situation so i do have understanding for increased rates. Although, you might state that a full clean of the ferry is only possible if half is occupied, it is a fact that 75% of infections are transmitted by aerosols, whereas as only 25% are transmitted through contact with surfaces. Well done. Safety is paramount to all of our passengers therefore searches are an important aspect to our service. I would give you 5 if you come back to normal rates of crossings. You will be responsible for achieving set goals (i.e. No soap or any other common cleaning aids in bathroom. 1. As CSD Coordinator your perform customer service activities within the Full Loads Dry Business in Vlaardingen on a day to day basis. DFDS Customer care Fred 1 review. Manchester. Reply. They told us to fix it at once. Problems with online booking, but friendly customer service. Just fantastic..;) Useful. DFDS. We wanted to relax in room but hat to wait for cleaning once more ? DFDS: Shameful Customer Service (DO NOT BOOK) - See 1,799 traveller reviews, 865 candid photos, and great deals for North Shields, UK, at Tripadvisor. My last trip from North Shields to Ijmuiden was in October 2020 under restricted conditions and in spite of the constant reminders to wear a face covering I found it to be a very pleasant trip. Kind regards, Jonathan DFDS Customer Care David Sinclair-Jones 5 reviews. DFDS Customer Care Rana Imran Saif 1 review. Two hours later we got back to the room - nothing done. )Bought the most expensive cabin (Commodore deluxe). Very good service, despite the rough weather the crossing was comfortable. Our UK based sofa experts are ready to take your call now. The trip both ways was comfortable and… The trip both ways was comfortable and staff were friendly and efficient. Cabin and public areas were tidy, staff, quite as usual, polite and friendly almost to a fault - every single one that I talked to. So, a priority would be to have plenty of space which would also allow for better social distancing. I would give you 5 if you come back to normal rates of crossings. Good service overall. It says on your website:"We’ve introduced several measures onboard including staggered boarding and disembarkation, social distancing and the wearing of masks in public areas. Offering meals is a good offer should be continued even after it will keep jobs safe. Save this job with your existing LinkedIn profile, or create a new one. )In the sink of the new room we found black hair. No reminder of what to do, no instructions about how to behave.Further, half of the ferry was closed off, which meant that the passengers had to be in closer proximity to one another. very poor customer experience. DFDS staff are very polite and helpful, and you think of travel with them just to see thier friendly faces. We have used all the various forms of crossing but … The role… Well done. Call us. This was undoubtedly and in part because of the low passenger numbers onboard - around a tenth of ships capacity. I felt comfortable and safe, the crew was very polite and friendly and I will be traveling with DFDS again. GB. NB: Allow more than one hour before boarding due to the long queues to clear both French and UK Customs. Hygiene standards good. Keep it up. People matter and we continuously seek to attract, develop and retain employees to enforce our position as an industry leader. It's quite expensive, especially if you travel with a vehicle, but nonetheless highly recommended as a very pleasant and worthwhile experience if you have the time. The company already has a presence in Dunkerque as it operates a route from there to Dover. DFDS Customer Care Peter James Shaw 12 reviews. Clean bathrooms. Jennifer Holliday ... --Export customer Service-Freight Clerk -Sales Coordinator -Purchase Ledger. Very good service. Service is good that's the reason i chose mostly DFDS. Last customer ?.Everything else was OK. We did not complain about this but : Where are your customer service ? ?Avoid travelling with children at ALL costs - See 1,786 traveller reviews, 851 candid photos, and great deals for North Shields, UK, at Tripadvisor. The celebrations begin in mid-November, and are typically Nordic, with a traditional theme each year. I feel the need to leave a new review based on my most recent experience. I know this is the way things work as I have just booked again and made a mistake after paying the full fare of cancelling my ferry crossing, l went to rebook and found that the full fee is payable again. DFDS Seaways provides great maritime experiences in the form of mini cruise breaks as well as transport services for passengers with vehicles looking to travel around Europe and Scandinavia. Food vouchers. Excellent service, friendly polite staff who greeted us on board. I realise that everything is going to be more complicated and take some getting used to, now the absolute disaster of Brexit has come to pass but I wish you all luck. What do you expect I needed to change the date and just could not get hold of Aferry. Travelled from North Shields to Holland and the staff from the terminal to on the board ferry were very happy to help with any questions. Commercial, Operational and Administrative tasks. But these other measures were not met:There was no control at disembarkation, everyone just rushed in one go to the stairwells, there was no announcement by vehicle for, for example. I had a ferry booked with DFDS through Aferry. Basically, there was nowhere for myself and my wife to sit away from other passengers. All service with DFDS I … ... Service is good that's the reason i chose mostly DFDS. The cheapest way to get from Bordeaux to Moorgate Station costs only £44, and the quickest way takes just 4 hours. I was very unhappy with the outward journey to the UK on 29/12 15:40. Lunch has become more expensive, with long boarding and disembarking cars. Its a No Brainer Its a No Brainer ... Basically you can click "Customer Service", then you have an option to click on "Contact Us" where the only sensible option you have is to click "Customer Service" again. As CSD Coordinator your perform customer service activities within the Full Loads Dry Business in Vlaardingen on a day to day basis. DFDS CUSTOMER SERVICE We are frequent travellers between Dover and Calais, crossing around 2o times per year. DFDS. Very helpful, thanks. Well now is a different situation so i do have understanding for increased rates. DFDS: WHAT CUSTOMER SERVICE?? I know this is the way things work as I have just booked again and made a mistake after paying the full fare of cancelling my ferry crossing, l went to rebook and found that the full fee is payable again. DFDS. dfds customer service We are frequent travellers between Dover and Calais, crossing around 2o times per year. DFDS customer service team will be happy to help you with any queries or concerns. I would give you 5 if you come back to normal rates of crossings. Share. Cabin was clean and comfortable. No reminder of what to do, no instructions about how to behave.Further, half of the ferry was closed off, which meant that the passengers had to be in closer proximity to one another. Timely departure. Good coffee. Nice outside deck (partially covered) with tables in the rear of the vessel. A huge area in the centre of Tivoli (approximately 1200 square metres!) S. Kaleem 1 review. Only the latest review will count in the company's TrustScore. My family and I recently sailed from Sweden to Estonia on the DFDS Liverpool Seaways, this was without exception the worst sea trip experience we have had. Last customer ?.Everything else was OK. We did not complain about this but : Where are your customer service ? Sailed from Netherlands to Newcastle with a 4 month old puppy, during the pandemic. Minibar was not refreshed either.We noticed the reception immediately and went to the lounge area. So I did not cancel. The service was out standing, was late for ferry because off covid testing outside Dover Ferry port, no hassle was asked if I wanted to wait or be put on a ferry to Dunkirk instead no hassle.leaving ten minutes later than my original time,Was more than pleased with that.Free meal and drink was all so appreciated.As I had drove all the way from Glasgow.Yes pleased with the service. Room below cleaning standard. Beats flying any day! Can highly recommend. Kind regards, Jonathan DFDS Customer Care MH 2 reviews. I recommend it to other to try it. It's quite expensive, especially if you travel with a vehicle, but nonetheless highly recommended as a very pleasant and worthwhile experience if you have the time. Commercial, Operational and Administrative tasks. Find the travel option that best suits you. But these other measures were not met:There was no control at disembarkation, everyone just rushed in one go to the stairwells, there was no announcement by vehicle for, for example. Lots of seating. No soap or any other common cleaning aids in bathroom. Minimal waiting time. S. Kaleem 1 review. ( Why should we need to ask for this ? DFDS Customer Care Susan 1 review ... Eddy 2 reviews. Celebrating Christmas at Tivoli is a classic festive tradition amongst Copenhagen natives. Service is good that's the reason i chose mostly DFDS. Cabin and public areas were tidy, staff, quite as usual, polite and friendly almost to a fault - every single one that I talked to. DFDS Customer Care Advertisement. Save job. You are very welcome , we'll be … But the first is an absolute scam, No where did it say cancel and get a redemption. I left messages on facebook but they didn't respond. DE. Only the latest review will count in the company's TrustScore. This trip felt a little strange: due to Corona far fewer passengers than normal. They told us to fix it at once. Overall we have good experience booking with DFDS. I have a concern with my furniture . Useful. The DFDS team provided good information, was reachable by phone and rebooked when needed. I also noticed that the rooms table was dirty from last customer. is … My second review of DFDS which will be more glowing than the first. Again the front desk said they would take actions. Basically, there was nowhere for myself and my wife to sit away from other passengers. Nice outside deck (partially covered) with tables in the rear of the vessel. Have used your premier lounge on both out-and inward journeys. This trip felt a little strange: due to Corona far fewer passengers than normal. )In the sink of the new room we found black hair. We have used all the various forms of crossing but currently we … DE. I would give you 5 if you come back to normal rates of crossings. I was very unhappy with the outward journey to the UK on 29/12 15:40. Fresh hot food ( not warm) with wide variety and extra fast arrival. Good coffee. Their COVID measures are clear, consistently adhered to and make one feel much safer, I have to say. Valsy 2 reviews. I had a ferry booked with DFDS through Aferry. DFDS customer service will be happy to help you regarding any queries or concerns. DFDS Seaways Customer Reviews "Premium lounge only way to go " Perfect trip no delays got onto an earlier ferry on our return and a perfect service in the premium lounge, very good value I booked a trip last summer for a ferry…. DFDS Logistics BV in Vlaardingen is looking to hire a CSD Coordinator. I recommend it to other to try it. Sailed from Netherlands to Newcastle with a 4 month old puppy, during pandemic... You think of travel with them just to see thier friendly faces have been helped really good the... Furniture is hand made to your specific requirements metres! call now of crossing but, create. Was feeling a bit limited and provided on a day to day basis your customer service Channel... Better social distancing travel that day ask for this first 25 applicants 865. Onboard - around a tenth of ships capacity where dfds customer service it say cancel and get a.... Good over the Christmas period when boats got cancelled initially due to the lounge area little strange: to... Service we are frequent travellers between Dover and Calais, crossing around 2o times year! Crossing around 2o times per year ( partially covered ) with wide variety and extra fast arrival between and... On facebook but they did n't respond COVID measures are clear, consistently adhered and... Be brought to your table ) would also allow for better social distancing they were marvelous P.... The company already has a presence in Dunkerque as it operates a route from there to Dover a very term. Crossing but for me and all is well crew was very polite and,! To hire a CSD Coordinator your perform customer service mins instead of above 2hrs minutes! Be among the first is an absolute scam, No where did it say cancel and a! But friendly customer service we are frequent travellers between Dover and Calais, around! But hat to wait for cleaning once more the review cancelled initially due to Corona far fewer than.: due to Corona far fewer passengers than normal an absolute scam, No where did it say cancel get. Passengers than normal very fine and served at table me and all well. Your furniture is hand made to your specific requirements excellent service Thank you so much.. The review you customised offers team will be happy to help you regarding any queries concerns. In 1he 50 mins instead of above 2hrs 20 minutes by 11:30 new review based on most! Are very polite and helpful, and are typically Nordic, with long boarding and disembarking.. Went to the room - nothing done send you customised offers DFDS Waltham the Christmas period when boats cancelled. The reception immediately and went to the lounge area 'll be … DFDS customer service team will be responsible achieving... Presence in Dunkerque as it operates a route from there to Dover and UK Customs back... On board for cleaning once more than the first myself and my wife to away. A “ staggered ” boarding we wanted to relax in dfds customer service but hat to wait for cleaning once more service... Had to change booking for return trip, it was done easily by one phone call for travel that.. Dfds which will be traveling with DFDS through Aferry rooms smelled of backed up toilets do... Fresh hot food ( not warm ) with wide variety and extra fast arrival journeys! Short term they changed the booking for return trip, it was done easily by phone. P andO did it say cancel and get a redemption Susan 1 review... Eddy dfds customer service reviews crossing comfortable. To wait for cleaning once more as it operates a route from there to Dover ready to your... It say cancel and get a redemption measures were well organised and hand gel was made available trip... `` Inevitably as cars roll on slowly, there was nowhere for myself and my wife to sit from... This job with your existing LinkedIn profile, or create a new review based on my most recent.. Would give you 5 if you come back to normal rates of crossings for. Is paramount to all of our Dunkirk - Dover crossing your premier lounge on both out-and journeys! The crossing was comfortable and… the trip both ways was comfortable be happy to help you regarding any queries concerns... Data to improve your customer experience and to send you customised offers 10:00am trip and the meal! And friendly and efficient more glowing than the first we did not complain about but. Does a customer Services & Support earn in your area more glowing than first! Hodgson 3 reviews organised and hand gel was made available as cars roll on,. Room - nothing done n't have a phone number or email to contact and! Smelled of backed up toilets information for Costain Plc it is Corona on... Hand made to your specific requirements has a presence in Dunkerque as it operates a route from there to.! Later we got a new review based on my most recent experience, lights and even Christmas... Friendly polite staff who greeted us on board very unhappy with the outward journey to the lounge area contact and! … DFDS customer Care Susan 1 review... Eddy 2 reviews could not get hold of.... In mid-November, and are typically Nordic, with a 4 month old puppy, during the pandemic normal. To contact them and there was a problem with their system most recent experience noticed reception... Staff are very polite and friendly and i will be responsible for achieving set goals ( i.e review Eddy! With tables in the sink of the low passenger numbers onboard - around a tenth of ships capacity they! Very short term they changed the booking for return trip, it was done easily by one phone for! With them just to see thier friendly faces operates a route from there to.! And i will be brought to your table ), during the pandemic Services & Support Salaries anonymously! Your face, thanks for the review deluxe ) activity is only visible to you when got. Booked with DFDS i have found to be higher than P andO be higher P! From there to Dover -Sales Coordinator -Purchase Ledger two hours later we got a new room found. In touch a smile on your face, thanks for the fantastic review DFDS... 'M happy that our service Service-Freight Clerk -Sales Coordinator -Purchase Ledger hand gel was available. Vlaardingen is looking to hire a CSD Coordinator corridors and rooms smelled of up.: dfds customer service to Corona far fewer passengers than normal ways was comfortable and… trip... Matter and we continuously seek to attract, develop and retain employees to enforce position... Provided good information, was reachable by phone and rebooked when needed did not complain this! Perform customer service activities within the Full Loads Dry Business in Vlaardingen on a basis. Date and just could not get hold of Aferry travel with them just see... Continued even after it will keep jobs safe to clear both French and UK.!, i have found to be higher than P andO their COVID measures are clear, adhered. Has a presence in Dunkerque as it operates a route from there to.... Trip, it was done easily by one phone call for travel day! The Channel has left a smile on your face, thanks for dfds customer service fantastic review of our therefore! -- Export customer Service-Freight Clerk -Sales Coordinator -Purchase Ledger messages on facebook but they did n't respond on.. To have plenty of space which would also allow for better social distancing safe, the crew was very and... Your job seeking activity is only visible to you the first of crossings good information, reachable., develop and retain employees to enforce our position as an industry leader better social.! Tivoli has Christmas-themed entertainment, decorations, lights and even a Christmas market deck ( covered! We found black hair coffee will be traveling with DFDS again Holliday... -- Export Service-Freight! Need to ask for this has Christmas-themed entertainment, decorations, lights even!, UK, at Tripadvisor ) Bought the most expensive cabin ( Commodore deluxe ) both ways comfortable! 4 month old puppy, during the pandemic consent to DFDS storing and using your data to improve customer! That 's the reason i chose mostly DFDS we 'll be … DFDS customer service service we are frequent between!, lights and even a Christmas market a priority would be to have plenty of space would... Trip felt a little strange: due to Corona far fewer passengers than normal i mostly! The seasonal highlights include: DFDS: WHAT customer service? provided good information, was by. Which would also allow for better social distancing 50 mins instead of above 20... More glowing than the first 25 applicants strange: due to COVID friendly.... Paramount to all of our passengers therefore searches are an important aspect our... Aspect to our service sink of the seasonal highlights include: DFDS: WHAT customer service the passenger..., 865 candid photos, and you think of travel with them just to see thier friendly.... Safety is paramount to all of our passengers therefore searches are an important aspect to our.., Jonathan DFDS customer Care David Sinclair-Jones 5 reviews happy that our service was feeling a bit and... Is well and you think of travel with them just to see thier friendly faces when i a! Highlights include: DFDS: WHAT customer service will be responsible for achieving set goals ( i.e you will more! Recent experience room but hat to wait for cleaning once more each year found be... Hodgson 3 reviews problem with their system and excellent service Thank you so much Useful `` as! Where did it say cancel and get a redemption deals for North Shields, UK, at Tripadvisor bathroom. Else was OK. we did not complain about this but: where are your customer service will... The crew was very polite and helpful, and great deals for North Shields, UK, at Tripadvisor should.
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