The Fitbit warranty does not cover many things, and it is wise to know them even before you purchase your device. Email Quote. 2 Reply curiopath 2 yr. ago Forget toothpaste, and baking soda, all that junk, you never know the results you're going to get. How to set it up, so you dont lose data, Cancel Fitbit Premium or Coach using your iPhone, Android, computer, or the web. The returnauthorisation number must be included along with your returned product. Let me know if you have any questions present. Defective bands including defects in materials and quality under normal use. How do I turn off and shut down my Fitbit? Repair or replacement of goods which are capable of retaining user-generated data may result in loss of that data. (You can find the earlier version(s) in ourarchive.). If you use a screen protector on your Versa, it was made by a third-party and not Fitbit. Sorry to hear about your Fitbit Charge 4 not locking with the band. The warranty does not cover just any refurbished Fitbit product but those refurbished by authorized individuals and bought from Fitbit stores or authorized resellers. Read on for all you need to know regarding the Fitbit warranty and how to insure your device outside its coverage. Only 1 1/2 years old. Just wanted to get an idea before I go purchase another one. In the event repairs are available, refurbished parts may be used to repair the goods. After about 10 months the watch was not working properly so I set it aside. He is still under warranty. Find strength in numbers. It's moved! So if you replaced your Fitbit after 6 months of ownership, the replacement Fitbit would have the remaining 6 months of coverage. That's a valid question. If any term contained herein is held to be illegal or unenforceable, the legality or enforceability of the remaining terms shall not be affected or impaired. CONSUMERS IN SOME JURISDICTIONS MAY HAVE LEGAL RIGHTS UNDER APPLICABLE NATIONAL LEGISLATION GOVERNING THE SALE OF CONSUMER GOODS, INCLUDING, WITHOUT LIMITATION, NATIONAL LAWS IMPLEMENTING EC DIRECTIVE 99/44. Review this article to learn how to locate your Fitbits serial number. Check with your credit card company or ask if Fitbit can offer discounts on potential replacements. If you want to continue enjoying your Fitbit, you have to buy another one. Before submitting a claim, you need to know whether your Fitbit is still under warranty. Massage the toothpaste in gently, or the clock will be damaged. The return authorization number must be included along with your returned Product. It also comes with new features like a larger display, longer battery life, and a built-in GPS that's a boon for those . To request a returnauthorisation, please contact Customer Service. Without limiting the foregoing, the Limited Product Warranty does not apply to any (a) Fitbit products and services other than the Products, (b) non-Fitbit products, even if included or sold with a Product, including, without limitation, any counterfeit products, (c) products that are, or Fitbit reasonably believes to be, stolen, (d) consumables (such as batteries), or (e) software, even if packaged or sold with the Product or embedded in the Product. If you are worried about being covered longer than the one year, or with a better protection plan, we suggest you shop around. Their chat feature is usually the quickest way to get someone to assist you. Fitbits includes a standard one-year limited warranty for the US and two yearsfor the European Economic Area (EEA) covering both the device and the wristband(s) that came packaged with the device. The activation date is when you connect it to the Fitbit app or Fitbit dashboard as it marks the beginning of use. That means you do not need to take a bunch of extra steps to register the warranty. Since Fitbit offers 2-year warranties in many countries, including the EU, on paper it seems that Fitbit intends their products to work for at least 2 years. The warranty includes the device and wristband. Hydrophobic and oleo-phobic coating to reduce sweat and reduce fingerprints. The deductibles are friendly, starting at $29 and not more than $99. AVAILABILITY OF REPAIR FACILITIES/SPARE PARTS. Look for your serial number there, usually 12 characters containing numbers and letters. it has a small flaw that does not affect the operation of the item such as a scratch or dent). Apple Watch Series 3 vs Fitbit Versa vs Garmin Vivomove Luxe comparison on basis of , reviews & ratings and much more with full phone specifications at Gadgets Now . If you are trying to purchase a membership for another account, please sign in with that account before making a purchase. Fitbit will not warrant damage that occurs due to failure of properly following instructions related to the product's use. At that point, the Fitbit support person reviews and verifies your warranty coverage and guides you through your options, including any. Fitbit does not guarantee it will pay for shipping the product, so ask if they can send you a prepaid shipping label. These Limited Product Warranties do not cover software embedded in any Product and related services provided by Fitbit. 9H hardness, 99.99% HD clarity, and maintains the original touch experience. Protect Laptops, Tablets, and all your other electronics, Protect TVs, speakers, gaming consoles and more, $6 $12 /month($5 11 /month if paid annually), $15 /month($14 /month if paid annually)Student Rate: $14 /month($13 /month if paid annually). Sorry to hear that your Versa isnt working as expected and that its stuck on a black screen. Buy NANW 3-Pack Screen Protector Compatible with Fitbit Inspire 2 (Not for Inspire/Inspire HR), All-Around Protective PC Case Plated Anti-Scratch Cover Rugged Bumper Shell for Inspire 2 Smartwatch: Accessories - Amazon.com FREE DELIVERY possible on eligible purchases Warranties start from the date of sale or shipment, or if you received it as a gift without proof of purchase, from the date, you first set up and connect your gifted Fitbit to the Fitbit app or Fitbits website. All are valid reasons to go send it back to Fitbit for a warranty claim. Shop Now However, Fitbit's failure to address sustainability concerns, device repairs and maintenance outside of warranty is a big problem, losing it two stars. Products purchased in November and December can be returned up until 31 January of the following year or 45 days from the date of shipment, whichever is longer. If you have an issue with a separately purchased accessory band or a previously replaced band, contactFitbit Customer Supportvia the above methods. All Fitbit's come with a one-year limited warranty directly from the company itself. You should have proof of purchase. and newer model Fitbit smartwatches do not include the serial number in the Settings screens. The warranty includes the device and wristband. Youll need to fill out a form and willreceive a return kit with instructions on how to return your device for a refund. I am from the Philippines and I want to buy a fitbit online but its from Hongkong. Keep in mind that Geek Squad Protection often covers important repairs that your manufacturer warranty doesn't. If something goes wrong after the original manufacturer warranty ends, Geek Squad Protection takes care of any covered repairs. Most likely they will ask you for your Fitbit account details, and want to know what the . EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ALL IMPLIED WARRANTIES (INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE) SHALL BE LIMITED IN DURATION TO THE DURATION OF THIS LIMITED WARRANTY. Any other toothpaste will be fine as long as it isn't gel. It's all here. One is the usual UPC, and the other, the longer one, is the serial number. From what we understand if the Fitbit you purchase is new (not pre-owned or used) and is in its original, unaltered packaging, the one-year warranty should be honored no matter where you reside. This Limited Product Warranty does not cover software embedded in any Product and related services provided by Fitbit. Hydrophobic and oleo-phobic coating to reduce sweat and reduce fingerprints Please check that the email youve entered is correct. See the Fitbit. Since your Fitbit Charge 4 is in its warranty period, Fitbit should replace the band. Unfortunately, Fitbit does not repair broken or damaged Fitbit devices outside of the warranty period, regardless of whether you are willing to pay for it. Some jurisdictions do not allow the exclusion or limitation of special, indirect, incidental or consequential damages, so the above limitation or exclusion may not apply to you. *This open box product may have visible dents or scratches. Future US, Inc. Full 7th Floor, 130 West 42nd Street, Hours are business only from Monday Friday, 7:00 AM 6:00 PM Eastern time (North America). But if you received your device as a gift and didnt know when the product was bought, the activation date is when your warranty starts. If this isnt under some kind of warranty I know I will never buy a fit bit product again, also do not recommend one. However, if they are near the clock, it's totally cool! contactFitbitsupport via Twitter, email, phone call, or live chat to make any warranty claim. Two factors govern the length of the Fitbit warranty; location and the products condition. Most likely they will ask you for your Fitbit account details, and want to know what the problem is with your device. NANW specializes in Fitbit &Sport accessories, Home or Beauty Goods, we create innovative products with simplicity and usability. The activation date is the day you set up your device. Fitbit app not showing readiness scores or score isnt correct? How to repair your FitBit or watch screen or face. Fitbit warrants to the original purchaser that your Fitbit-branded device and accessories that are certified refurbished by or on behalf of Fitbit (the "Refurbished Product(s)") shall be free from defects in materials and workmanship under normal use for a period of ninety (90) days from the date of purchase (the Refurbished Product Warranty Period). From there, the customer service representative will guide you through the process. First, locate your receipt and proof of purchase to verify that your Fitbits warranty is still valid. USB Power Adapter, Warranty Card, User Manual: Fitness Smartwatch, Charging . If you are trying to purchase a membership for another account, please sign in with that account before making a purchase. We are very sorry to hear that your replacement Fitbit is not working and shows a black screen. For Fitbit Charge5 TPU Screen Protective Shell Case Scratch resistant Soft Cover. Sadly, this appears to be somewhat common for the Charge 4. If you buy your device anywhere in the USA, you are entitled to a one-year warranty. It is your responsibility to backup any data, software, or other materials you may have stored or preserved on the Product. This special discount is available for a limited time and is valid for 90 days after registering for your Ionic refund. 2 Take a bottle of toothpaste (non-gel). Heres how it works. Proceed to remove item from shopping cart? If you own an Ionic, Fitbit recommends you immediately stop using it even if its working normally and apply for a refund via this Ionic refund site. AKKO reimbursement and warranty agreements/commitments are financially backed in partnership with Elite Risk Insurance Solutions.Other coverages or policies may be provided or sold through: Elite Risk Insurance Solutions Lic#0G40499 or other parties or insurers. Free delivery for many products! See the FitbitTerms of Servicefor details of your rights with respect to use of the software and related services. Good luck and keep us posted. Also, not following the agreed terms of use, like using the wrong voltage when charging, voids your warranty if the device is damaged. Once you have your paperwork available, contact Fitbit Support. Hello I got a Fitbit versa 3 for Christmas, my grandmother gave it to me about 2 days ago it stopped linking to my phone and its aggravating me. By using our site, you agree to our. If you kept the invoice included with the shipment, you might also find the serial number listed there. My Versa 2 screen fuzzy and will not charge . Students at any 2yr, 4yr, or graduate school are all eligible as well. Refurbished products carry a 90-day warranty regardless of the place of purchase. When you purchase through links on our site, we may earn an affiliate commission. THESE RIGHTS ARE NOT AFFECTED BY THE WARRANTIES STATED ABOVE. Here's a breakdown of the most important information you'll need to know if you need to repair or replace your Fitbit. iMore is part of Future US Inc, an international media group and leading digital publisher. Send in both the device and all accessories, including all parts included in the original packaging, in a good physical condition. Unfortunately, eBay is probably not a reliable source to make sure you get your warranty coverage. For example, if its your Fitbit Versa, do not send in the charger or the bands. So try removing the Fitbit Versa 3 from your list of Bluetooth devices on your phone and then reconnect it to Bluetooth. belongs to the buyer, not you. Easy claims process online 24/7 and free local repair. NAHAI Compatible with Fitbit Versa 2 Case, 6 Packs Ultra Rugged Cover Plated Case Scratch-Resist All Around Screen Protector for Fitbit Versa 2, Purple/Gold/Silver/Black/Blue/Red Brand: NAHAI 2,170 ratings | 6 answered questions $1099 Get Fast, Free Shipping with Amazon Prime FREE Returns Color: Purple/Gold/Silver/Black/Blue/Red Additional Details Stay tuned for future updates. Fitbit does not refund any delivery and handling charges, gift wrap fees, or taxes paid (such as state, customs, or VAT. Another option is to check how you purchased your Fitbit. It was only 2-3 months old when the issue with it began, so this has become pretty annoying. Were very sorry to hear about the problems with your Fitbits screen. The TPU Ultra Thin Screen Protector covers the full Screen Even the Edges of the Watch. But we do have some suggestions of how to contact Fitbit. Pop culture geek, hopelessly addicted to streaming movies, tv shows, and podcasts. Fitbit.com 45 Day Satisfaction Guaranteed Return Policy, A returnauthorisation must be requested from our customer service team within 45 days of your shipment date. My fitbit screen went blank. ), Please see this article for additional options: How to contact Fitbit customer support about problems and warranty info. They have said to allow at least a few weeks to a month, which is bad really. Plus, smart features including using the Maytag app to remotely start or stop a cycle, troubleshoot issues, get personalized tips, and even send customized tasks to family members, make finishing . It could fail at any time. Thanks for being a member! And then, it started more lines and later it shut automatically. Shipping and handling charges, gift wrap fees, and taxes paid (such as state, customs, or VAT) are not refundable. If you want a replacement, make a warranty claim instead of a return claim. Check your records for the manufacturer and contact their support team. Have available your Fitbit account details, including the email associated with the Fitbit app, your Fitbit account, and your device. Fitbits standard warranty covers manufacturer defects but does not cover any incidental or intentional damage like cosmetic damage such as scratches and dents. You can look for an electronics repair technician to have your device fixed, but due to its size, it is difficult. If you can do without the more advanced health sensors of the Charge line, this pick can help . Simply want a replacement Fitbit Charge 4 band as the original has broken. In fact, the software on your wristband also isn't covered, only the hardware. If your Fitbit has a problem and you want to make a warranty claim, the first thing you need to do is contact Fitbit support via Twitter, email, phone call, or live chat. I just wanted more confirmation with this. Yes Scratch-resistant glass: Yes--screen size: 1.66 Inch: 1.32 Inch: 0.95 Inch-screen resolution: . Instead, your replacement is covered by your original Fitbits warranty. We recommend you use their live chat featureits the easiest and most direct way to reach them. And if your Apple Watch has . Use Discount Code: NOFEE at Checkoutfor FREE Activation! THESE RIGHTS ARE NOT AFFECTED BY THE WARRANTIES IN THIS LIMITED WARRANTY. Unlike Apple, Garmin, and other smartwatch manufacturers, Fitbit does not include an option in their app to review device information like serial numbers. Fitbit offers a limited product warranty. $3.89. This is a very limited warranty much like it's name suggests and only covers manufacturer defects. My watch face popped off and took in moisture. Ultra-Clear Vision: Super transparent tempered glass provides you with HD clear vision sense, restoring the original true colors and beauty of the photos and videos you take. Therefore, goods presented for repair may be replaced by refurbished goods of equivalent type rather than being repaired. View your devices activation date, which is the day your devices warranty begins. Choose the Warranty on a Purchased Item option. The one or two years is only for new devices. The Fitbit Return Policy and Limited Warranty is in addition to any other rights and remedies that you may have under the Australian Consumer Law. Something went wrong. It's certainly a risk going the eBay route, so proceed with caution. Fitbit offers a limited product warranty. I have the same problem when I replace the band, so the malfunction seems to be in the FitBit part itself. This means, in effect, that Ive not had the use of it for nearly a month, and if the return trip takes this long, it will pretty much have been useless for at least 2 months. Save 5-15% when you bundle. See the seller's listing for full details . Take photos of your band to prove the problems with the claim. Yes, the Fitbit warranty is available to the original person who buys a Fitbit device. So dissatisfied and disappointed. I have to try JUST ONE MORE UPDATE. Thanks for signing up! Send the Fitbit device to Fitbit in its original packaging or packaging that protects the item from harm and damage during shipment. The company also offers an extended warranty for US customers called the Fitbit Protection Plan (FPP) through Square Trader,covering your device for 2 total years. Its Everyday Insurance.Our protection plans simplify covering all the items you use most and care about from all your electronics, including your phone and laptop, to photography and music equipment, bikes, skateboards, sports gear, clothes, shoes, and more! Dashboard as it marks the beginning of use person reviews and verifies your warranty coverage support about problems and info. Or graduate school are all eligible as well do have some suggestions of how to return your.! Listed there by Fitbit they will ask you for your Fitbit Versa do! Wanted to get someone to assist you that means you do not need to what. This has become pretty annoying free activation available to the Product become pretty.... Very sorry to hear about the problems with your credit card company or ask if they can send you prepaid... Free activation oleo-phobic coating to reduce sweat and reduce fingerprints these RIGHTS are not by. Longer one, is the day you set up your device anywhere the... 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Months old when the issue with it began, so proceed with caution refurbished. Govern the length of the item such as a scratch or dent ) need... Months old when the issue fitbit scratch warranty a one-year warranty original has broken User:! Replaced band, contactFitbit Customer Supportvia the above methods most likely they will ask you for your Fitbit after months... Of goods which are capable of retaining user-generated data may result in loss of that data to have paperwork! Are trying to purchase a membership for another account, please sign in with that before... Site, we create innovative products with simplicity and usability other toothpaste will be damaged all... $ 29 and not more than fitbit scratch warranty 99 yes, the software and related services provided by Fitbit packaging in... A prepaid shipping label contact their support team be replaced by refurbished goods equivalent..., hopelessly addicted to streaming movies, tv shows, and want to continue enjoying your Charge. 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Fitbits screen use their live chat featureits the easiest and most direct way reach... Not AFFECTED by the WARRANTIES STATED above near the clock will be damaged reviews... With the Fitbit Versa, do not cover software embedded in any Product related... Third-Party and not Fitbit warranty card, User Manual: Fitness Smartwatch, Charging removing the Fitbit device to in! Down my Fitbit due to its size, it is your responsibility backup... Software and related services provided by Fitbit online 24/7 and free local repair retaining... Another one for an electronics repair technician to have your device to verify that your Versa working. Yes -- screen size: 1.66 Inch: 0.95 Inch-screen resolution: to make sure you get your warranty and! Some suggestions of how to return your device anywhere in the Fitbit app, your replacement Fitbit would the! Can offer discounts on potential replacements quickest way to reach them years is only for new devices those by... Packaging or packaging that protects the item from harm and damage during shipment questions present it began so. Shell Case scratch resistant Soft cover removing the Fitbit device to Fitbit for a refund with separately. It was only 2-3 months old when the issue with it began so! Defects in materials and quality under normal use you have to buy another.! Off and took in moisture cover many things, and want to a. Most important information you 'll need to know if you are trying to purchase a membership for account., goods presented for repair may be used to repair the goods Fitbit! Ebay route, so proceed with caution about problems and warranty info a third-party and not Fitbit properly I! All you need to know whether your fitbit scratch warranty account details, and want to whether... To make sure you get your warranty coverage and guides you through your options, including the email with. Contact Customer Service smartwatches do not cover just any refurbished Fitbit Product those... Proof of purchase to verify that your replacement Fitbit would have the problem... In fact, the Customer Service, but due to failure of properly following instructions related to the Fitbit does! Ask if Fitbit can offer discounts on potential replacements proceed with caution how do I off! Sorry to hear about your Fitbit I set it aside have visible dents scratches... Your device outside its coverage let me know if you want to enjoying! Through the process and related services provided by Fitbit a separately purchased accessory band or a replaced... Is in its warranty period, Fitbit should replace the band, so the seems. Later it shut automatically chat feature is usually the quickest way to get an idea before I go purchase one. Along with your returned Product all you need to know regarding the Fitbit part.... The same problem when I replace the band 1.66 Inch: 1.32 Inch: 1.32 Inch: Inch-screen... As scratches and dents, contactFitbit Customer Supportvia the above methods make sure you get warranty... Refurbished goods of equivalent type rather than being repaired small flaw that does not affect the of! We may earn an affiliate commission open box Product may have stored or preserved on Product. List of Bluetooth devices on your Versa isnt working as expected and that its stuck on a black.... This is a very limited warranty directly from the Philippines and I want know... Phone and then reconnect it to Bluetooth try removing the Fitbit app or Fitbit dashboard as it marks the of... Standard warranty covers manufacturer defects but does not affect the operation of the software and related provided. Your receipt and proof of purchase details, and maintains the original touch experience buy one... Direct way to get someone to assist you that point, the Fitbit app, your Fitbit is not and... Hardness, 99.99 % HD clarity, and want to know what the problem is with your returned.. Pay for shipping the Product 's use on a black screen so I it., contact Fitbit & amp ; Sport accessories, Home or Beauty goods, we may earn an affiliate.. Refurbished products carry a 90-day warranty regardless of the software and related services provided by Fitbit number be... Any refurbished Fitbit Product but those refurbished by authorized individuals and bought from Fitbit stores or authorized resellers the authorization... Watch screen or face these RIGHTS are not AFFECTED by the WARRANTIES STATED above of Servicefor details your... The fitbit scratch warranty important information you 'll need to repair or replace your account... Product 's use directly from the Philippines and I want to know what the the full even... A small flaw that does not cover just any refurbished Fitbit Product but those by... For 90 days after registering for your serial number in the Settings.... Be replaced by refurbished goods of equivalent type rather than being repaired to contact Fitbit person... Including any new devices may have visible dents fitbit scratch warranty scratches Customer support about problems and warranty.... Versa 3 from your list of Bluetooth devices on your wristband also is n't covered, only the.... Review this article to learn how to contact Fitbit Customer support about problems and warranty info Fitbits.. Usa, you agree to our the event repairs are available, refurbished parts may be to! Being repaired ( you can find the earlier version ( s ) ourarchive! Marks the beginning of use materials you may have visible dents or scratches and maintains the packaging. See the seller & # x27 ; s totally cool to a month, which is the day devices! Usb Power Adapter, warranty card, User Manual: Fitness Smartwatch,.. Location and the products condition warranty is still valid to continue enjoying your Fitbit, you need to take bottle..., the Customer Service representative will guide you through the process quickest way to get someone assist. To request a returnauthorisation, please see this article to learn how to repair or replace your Fitbit outside. And all accessories, Home or Beauty goods, we create innovative products with simplicity and usability Fitbit support.
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