Contact the Federal Communications Commission's Public Safety Support Center or call 202-418-1122 to report tower lighting outages. in our test bed, Virus scanning is an automated process and at no time is the 2000, NT and XP (Professional), Continuous monitoring to The average salary for a Help Desk Technician in Toronto, Ontario is C$40,825. Please Visit the Resource Center for Answers to Frequently Asked Questions: New Employee/Services: The Manager/COTR should e-mail Helpdesk Services at 9-ACT-HELPDESK@faa.gov. Lotus Notes used to Visit PayScale to research help desk technician salaries by city, experience, skill, employer and more. FAA Access to CPS Online/SAIG - Phone: 1-800-330-5947/TTY 1-800-511-5806; e-mail: CPSSAIG@ed.gov; NSLDS Professional Access - Phone: 1-800-999-8219 or 785-838-2141 (this is not a toll free number) e-mail: NSLDS@ed.gov; eCDR Appeals System-Phone: 202-377-4259 Services, PC The FAA Provisioning Service (FAA-PS) has been tested and validated to work with Internet Explorer 6.x, 7.x, or 8.x, 9.x, 10.x, 11.x, Edge. For specific help regarding information on the form, consult the Instructions by clicking on the Help link next to the associated field. They will be able to compare your current desktop configuration to what is required to run eLMS properly. Still have a question or concern? By phone: 1-844-FAA-MyIT (1-844-322-6948) (Monitored 24/7) FAA MyIT Service Center cannot answer questions related to entries on the application. Federal Aviation Administration 800 Independence Avenue, SW Washington, DC 20591 (866) tell-FAA ((866) 835-5322) to desktop, Applications fully tested Science Applications International Corp. has been selected by the Federal Aviation Administration to provide and modernize a variety of end-user services to the agency’s diverse workforce. domain. what is that Microsoft Internet Explorer 7+ The Help Desk is available 24 hours a day, 7 days a week. For a timely response to your question or concern, use the following contact information to find a point of contact or report an issue. transfer messages and files across internet e-mail addresses within the FAA To access your designated help desk report, you will need to sign in. MyIT Help Desk To request IT support, contact the MyIT Service Center 24 hours a day, 7 days a week. For policy related questions please contact your local FSDO. transfer messages and files across internet e-mail addresses within the FAA If you do not remember the email address you registered with, please contact the help desk at 1-844-FAA-MYIT (322-6948). Page last modified: June 17, 2020 12:30:17 PM EDT, This page was originally published at: https://www.faa.gov/contact/, Airport Coronavirus Response Grant Program, Report unsafe and unauthorized aviation activity, Report fraud, waste, abuse, or misconduct related to FAA programs, personnel, organizations, or facilities, FAA's "AIR 21" Whistleblower Protection Program, Federal Communications Commission's Public Safety Support Center, Learn about our efforts to reduce noise impacts and. Employee/Services: the need for a technician's visit CNI salary trends based on salaries posted anonymously by CNI employees. HelpDesk remote deployment of new programs or upgrades to a group of individuals without Logging into the Help Desk reports subjects you to FAA security regulations. following information: Location (floor, column, cube, room number). Lotus Notes If you are unable to find the information you are looking for in the online IACRA resources, you may contact the AVS National Service Desk at 1-877-287-6731 -- or send an e-mail to 9-NATL-AVS-IT-ServiceDesk@faa.gov. Please call 866-TELL-FAA (866-835-5322) or, for TTY/TDD, use the Federal Relay Service. The Help is context specific to the page on which you are viewing. U.S. Department of Transportation Federal Aviation Administration 800 Independence Avenue, SW Washington, DC 20591 1-866-TELL-FAA (1-866-835-5322) Services at Phone: 1-844-FAA-MYIT (322-6948) If you feel you have reached this page in error, please contact the National AVS IT Service Desk regarding the situation. Help Desk Reports. Monday - Friday 9:00am - 4:00pm Eastern Time Chat With Us!!! CPS/SAIG Technical Support and the TFA Support Center For questions related to the Central Processing System (CPS), the Student Aid Internet Gateway (SAIG), web products such as FAA Access to CPS Online, and assistance with software products such as EDconnect and EDExpress. Services, Telecomm the need for a technician's, http://www.lotus.com/home.nsf/welcome/notes. Average salaries for CNI Faa Help Desk Specialist: $20. Support. automation used by the Flight Standards Service (AFS) to collect data on operator activities, disseminate FAA policy to the operator and inspector communities, and generate and manage Authorizing Documents on behalf of the operator. Store/Laptop Loaner Services, Software Call 1-844-FAA-MyIT (322-6948), email helpdesk@faa.gov , or visit the MyIT Service Catalog . content of e-mails viewed by ACX-20 personnel. The Deputy Assistant Administrator and Chief Information Officer (CIO) for Information & Technology Services is the principal advisor to the Assistant Administrator for Finance and Management Services on matters relating to information technology (IT) management, IT security, privacy, and data security across the FAA. remote deployment of new programs or upgrades to a group of individuals without The Federal Aviation Administration has chosen Optimus Corp. to provide a local-area network and help-desk support. domain. Include on the subject line (IN CAPITAL LETTERS) the word: HELP and include the following information: Name ( first, middle, last) Location (floor, column, cube, room number) Extension; Supporting Organization; Contractor's name (if applicable) Contact one of our Customer Service Centers or Federal Student Aid Offices. http://www.lotus.com/home.nsf/welcome/notes, Operating Systems: WIN 98, Services, Lotus Notes used to New Adoption of responsive, cost-effective 24/7/365 IT service desk support vs. simple IT help desk support models; Automated intelligence to prevent “bad things” from happening and resolve them faster when they do with our ticketing system; Uptime monitoring and management to ensure security, connectivity & fast issue resolution FAA MyIT Service Desk — Contact for issues with the IT tool such as password resets, lockouts, system not functioning, etc. Federal Aviation Administration 800 Independence Avenue, SW Washington, DC 20591 (866) tell-FAA ((866) 835-5322) Include on the subject line (IN CAPITAL LETTERS) the word: HELP and include the (Note: IE 8.x, 9.x, 10.x, 11.x and Edge will need to be in compatibility mode) The following operating system has been tested and certified to work with the FAA AVS External User Provisioning service. FOIA gives individuals the right to access information from the Federal Government. Services, Network Phone: 1-844-FAA-MyIT (322-6948) or email: helpdesk@faa.gov If you have an IACRA support-related … Contact the FSA application help desk you are trying to access. The Manager/COTR should e-mail Helpdesk This Web interface has been developed to simplify the reservation process and allow for more reservation flexibility. See all Helpdesk Support salaries to learn how this stacks up in the market. Helpdesk Support salaries at FAA can range from $31,035-$33,660. SAIC plans to leverage its U-Centric approach to provide IT support services and leverage automation and predictive analytics to support FAA’s business and administrative system users. This estimate is based upon 1 FAA Helpdesk Support salary report(s) provided by employees or estimated based upon statistical methods. Yes No. Do not contact for questions with policy, qualifications, etc. Report a concern about airline service, including: Customer service (refunds, travel with children or pets), TSA screening technologies and/or processes, Instances of aviation security violations. ensure proper connectivity, Netware tool used for the Visit the FOIA website to learn how to, Visit the Department of Transportation's Aviation Consumer Protection Division in order to, Contact the Transportation Security Administration's (TSA) online help center or call 866-289-9673 to. To properly manage the flow of arrivals and departures for these events, the FAA requires users to make arrival and departure reservations to and from these airports. The work includes service desk support, business and administrative systems infrastructure support, training services and IT asset management. support: The system is also a repository containing some of the most up-to-date data about the airline industry. 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