how to call reception in a hotel

\u00a9 2023 wikiHow, Inc. All rights reserved. A great way to stay organized is to invest in a filing system that works best for you. Simply look them in the eyes, and signal to them you have seen them and will be right with them. Using the modal verb could will make you sound more polite and professional. ", https://work.chron.com/good-qualities-receptionist-9637.html, https://frontofficestaffreno.com/2018/08/10-receptionist-tips-and-tricks-how-to-train-a-successful-receptionist/, Empfangsmitarbeiter sind die Visitenkarte eines Unternehmens. " Mr Bond, Mrs Bond has already signed." If unsure if they are married, never assume. What should I do working for the first time in reception? Caller: Hello. I'm interested in booking a room for the September long weekend. As we have already mentioned, the guests interact with the front hotel desk at their first entrance. $19k - $28k. How can I assist you? We really didn't care if we saw a lady come in and out a few times going to different rooms. Receptionist: Sure ma'am. Press question mark to learn the rest of the keyboard shortcuts. What are the Duties and Responsibilities of a Hotel Receptionist? Understanding basic technology and managing the front desk tools is also required. After dialing the main number, press and hold# to add a semicolon ( ; ). Working at the front desk involves various IT and computer-related tasks. Hotels use a telephone switchboard. If wikiHow has helped you, please consider a small contribution to support us in helping more readers like you. We JUST dealt with this at the hotel I work at. Pay attention to how to answer the phone. State your name. Create an account to follow your favorite communities and start taking part in conversations. You could say, "While I have you on the line, have you heard about our 20 percent sale on porch furniture?" If unsure if they are married, never assume. Receptionist: Sir you have to pay 2 days advance at the time of check-in. We invite you to unwind after your busy day with our Relax Package: [hyperlink] Simply reply to this message and we will deliver it to your room. We could spot them pretty easily too. This form of non-verbal communication helps the guest feel recognized even if you are tied up on the phone or engaged in other activities. As a hotel receptionist, your job isnt only to greet guests but also to make them feel welcome. bad news, the phrase to use is: In response to guest greeting you with How are you today? say: Very well, thank you.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'setupmyhotel_com-banner-1','ezslot_8',658,'0','0'])};__ez_fad_position('div-gpt-ad-setupmyhotel_com-banner-1-0'); On ending your conversation with the guest: Have a nice / pleasant / good day / evening / weekend.. 2: You should always have pen or pencil and small note books to write down message or notes. wikiHow is a wiki, similar to Wikipedia, which means that many of our articles are co-written by multiple authors. A friendly smile and a warm greeting make a great start. You'll be checking them in and out of the hotel and answering questions about your local area. You received a full refund including the deposit, which we consider quite generous, since you stayed 5 hours past check-in time, and you were asked to promptly vacate the hotel with your group by police escort. If you are out of the room the caller can leave a message. The very next day I worked what read into my days, and all has gone very well. However, the front desk is required to perform it efficiently. We have a room which will cost you INR 1800 per day. State that you are calling to learn about the company. We can say, "This way, please" and use a hand gesture to indicate the direction to walk. If youre a hotel receptionist or hoping to become one, youll find this list of expressions useful as you set out to welcome visitors whove come from all over the world to visit your country. Cell phones often distort sounds. If transferring let the caller know who you will be transferring them to and why. Never point. In addition to the expected wedding reply card, there is an additional piece of paper, or enclosure card, telling you what to wear, where to stay, if there are additional wedding events throughout the weekend and more. Let me put you in touch with the best person to answer it.". Dont just put calls through. Some hotels offer different types of rooms for guests who dont smoke (non-smoking rooms) and rooms with views (for example, ocean view/sea view, mountainview or lake view). However, the guest can telephone Room Service for the clearance as and when he has finished with the meal. Bridgwater. doorman noun. We really didn't care if we saw a lady come in and out a few times going to different rooms. wikiHow is where trusted research and expert knowledge come together. Hundreds of guests visit your hotel premises every day. By carefully observing the conversation between hotel receptionist and customer you should get some idea about how room reservation is done at front desk of the hotel. The guests would need to simply make a call, tell the AI they'd like to check-in and the AI app will take care of the rest. How To Determine When To Change Linens in Your Hotel | Resort? In 1919, the Bell System developed automatic switching, but the first manual switchboards continued to be used through the last half of the 20th century in hotels and offices. From bustling hotel lobbies to waiting rooms in medical offices, music is a powerful tool in helping customers relax and feel understood. Instead, apologise and show regret. I only hear about it if items get stolen from a room, which I'm sure happens way more than we hear about because it isn't like the guest is going to file a police report. One of the first (and arguably most important) practices in greeting guests is establishing eye contact. It's only a twenty minute drive from this hotel and your will be fine as the traffic is very quite at that time. Copyright 2012 - 2021 Dongguan Yangyuan Technology Co.,Ltd. Thank you for staying with us at the ************************ and for posting your feedback. It creates for the guest self importance and recognition. I understand that you would like to know about our Corporate Room Rates, is that correct?. And don't hope for those 'clients' to stand up for you. Mexico and Latin America Argentina, Buenos Aires including Mexico * 0800 444 0983 * Brazil, Sao Paulo 0800 891 4118* Chile 123 00206503 *. Guest: Will I get discount on online booking? The management aspect is deeply integrated into the hotel reception work as the staff needs to manage the guests and their activities. Recite the name of the business. It is important to know what papers and information your boss, your coworkers and your clients may need. This statement can easily be adapted to suit different situations. We also participate in other affiliate advertising programs for products and services we believe in. When your guest is ready to check out, start by asking for their room number and key. Keep calm. The front desk also supports the clerical tasks of the hotel. Automated check-out without the need to visit the hotel reception desk What to do in such a situation? Particularly, it mentions more than. Managing reservations and bookings at the hotel reception is an integral aspect of a hotel receptionists duties. Have some knowledge about technology under your belt. Any time we make a hand gesture, we should use an open palm. Receptionist: If you will pay by debit or credit card so you will get 10% cash back. My response would be something along the lines of "sure, we're a hotel, it happens." Book the taxi for 1-15 in the afternoon, please. Being the initial point of contact, receptionists develop trust among the guests. Receptionist: How long are you planning your stay? Your email address will not be published. Receptionist: Sure maam. Booking a taxi conversation at a hotel. Before you do so, always ask their permission and explain why you need to do so, for example, Mr Smith, may I place you on hold while I check with our Food & Beverage team? Dont leave a caller hanging for long. When guests visit a hotel, they begin interacting at the front desk. Anticipate guests' needs by finding out why they're staying with you. Having IT skills is the cherry on the top for large-scale management. You can apply for the role of a hotel receptionist through various online job portals. Some simply walk in and ask for a room. Is there anything else I can help you with? All of this will make the client more likely to return to that business. Whether you want to install an RFID keyless door lock for your hotel, a keyless keypad door lock for your home door, or have any other questions and troubleshooting requests about smart door locks, don't hesitate to contact me at any time. 17.0% receptionists have this skill on their resume. I feel I could be more specific or I am wording something wrong. As would anyone entering the hotel. Many hotels provide a free breakfast to guests every morning as part of their stay. How do you speak professionally on the phone? Ill be right backif(typeof ez_ad_units!='undefined'){ez_ad_units.push([[336,280],'setupmyhotel_com-medrectangle-4','ezslot_7',340,'0','0'])};__ez_fad_position('div-gpt-ad-setupmyhotel_com-medrectangle-4-0'); Upon attending to the guest, immediately say: Sorry to keep you waiting, Sir / Madam., Sorry to have kept you waiting, Sir / Madam.. Tell the guest which room theyve been assigned (given). His management includes housekeeping, checking in or out, transferring their luggage, booking cabs for their departure, attending to the visitors who came to meet the guests, etc. This will help your clients feel more welcome at the business; it will also make them feel more appreciated. Keep the phone numbers organized on a Rolodex or appropriate computer program. (https://www.youtube.com/watch?v=UUr47gLNZPw). These are the core functions of the hotel that get support from the front desk. Guests often ask for directions on how to get to a certain location either within the hotel or outside. Now thats a lot of international visitors youll be welcoming to your city if youre a hotel receptionist. Approved. The most common hard skill for a receptionist is patients. With knowledge of 9 years, the salary ranges around US$ 25,000-35,000. Ask when the person you are calling will be available and call back at that time. The hotel reception is one of the most crucial areas in the hospitality business. Situation You are staying at a hotel in the US. Be Guest Experts. The reception in the hotel is a crucial function of the hospitality domain. But before checking-in could you please show me the room. Welcome to The Grand Woodward Hotel. Being organized also means being self-motivated--you dont need anyone else to tell you how to do something, or keep you on track. Below are some typical dialogues between a hotel receptionist at The Grand Woodward Hotel and a guest. Setupmyhotel 2023 - All rights reserved. Police are, for me, a last resort. wikiHow, Inc. is the copyright holder of this image under U.S. and international copyright laws. Your teacher will be the receptionist. Discounted rooms in all Accor Hotels Worldwide. Some hotels out there never charge for them. Ask before you put people on hold. You know you have a nice hotel if there is a high class hooker stationed in your bar. Tell yourself that they are acting out of frustration but know that as long as you are trying your best to accommodate them, you are not the one at fault. An emergency procedures manual should be available, along . The front desk is also responsible for responding and forwarding the calls to the respective guest. The hotel front desk is responsible for checking guests in and out of the hotel, as well as performing administrative tasks such as managing bookings. Thats why. According to the reports, the hotel receptionist job at OYO is around US$ 600 monthly, the hotel receptionist at ITC Infotech is US$ 400, Marriott International pays around US$ 500, and the hotel receptionist at Radisson Hotel Group is around US$ 350. Youll find brochures of all our city tours to the left of this lobby. If we do keep someone waiting too long on the phone, they can become irritated when or if we do finally get to them. . I would say that most of us would rather quietly laugh to ourselves as we look the other way. 6, Managing The Required Types Of Equipment, Hotel Reception Interview Questions and Answers, Other Recommended Hotel Guest Experience Articles, https://www.acslocks.com/wp-content/uploads/2022/06/Buying-lock-system-supports-mobile-in.-1.jpeg, https://www.acslocks.com/wp-content/uploads/2021/12/1640937985-ShineACS-Locks4.png. Ensure your resume has a clean design and is easy to read. wikiHow, Inc. is the copyright holder of this image under U.S. and international copyright laws. . Handling mail is usually part of a reception job, find out where it goes, who will bring it, and when, on your first day. If a time frame was given the caller must make every attempt to return the phone call as quickly as possible within that frame. Speak clearly. I can't imagine being notified by an employee that there was a prostitute in the hotel. But you do have to be fluent in English because English is the lingua francathe common language people all over the world use to communicate with each other. NEVER for calling external. English conversation in a hotel | English Dialogues English conversation in a hotel November 12, 2021 USEFUL WORDS Reservation Registration Reception Check-in Check-out Boarding house Single/double room Lobby Elevator Fire escape Maid Manager Guest, visitor Blanket Key Pillow Sheets Towel Hotel Motel PHRASES Do not disturb! Pay attention. [mainly British] Have him bring a car round to the reception. As the front desk handles and contributes to all these functions, they are integral and pervasive in the hotel operations environment. The original switchboard, invented by Almon Strowger in 1888, used to physically connect wires in order to connect the telephone calls. This image is not<\/b> licensed under the Creative Commons license applied to text content and some other images posted to the wikiHow website. People generally call a business for answers and receptionists should have them prepared for callers. I hope you are enjoying your visit to (City). make it one fifteen to be on the safe side. 5 answers. Learning English becomes fun and easy when you learn with movie trailers, music videos, news and inspiring talks. If you cannot solve the problem, let them know you will inform your boss and she will attempt to respond to the issue as quickly as possible. Sure, usually when the john doesn't pay up, or the prostitute tries to steal something expensive from him. Never get into an argument with a caller or visitor. To call a hotel room from inside the hotel, a caller must follow the dialing instructions, which usually means dialing "9" before the room number. Some guests may prefer to pay by credit card, others may pay with cash, etc. wikiHow, Inc. is the copyright holder of this image under U.S. and international copyright laws. Just look at how busy airports are these days and youll realize how popular international travel and tourism has become. My co. It is also important to explain the need for the transfer. Candidates must start with a diploma course or bachelors degree to work at the hotel reception. Introduce yourself and your business. This person is correct, they know if they make a scene or get too chummy with the desk they could end up with the police so they stay away from us most of the time. And you can enhance your companys appeal by adding ShineACS Locks to your rooms. All phone messages are delivered by email. Identify yourself. Does that mean you need to speak every language on the planet? If a person is not a registered guest, and a room is marked down as being for one person, but multiple persons go into it, the hotel can decide to have those persons removed at our discretion. This is why hotel receptionists have such an important job. Guest: Is the price negotiable? How to Clean the Windows in Hotel Guest Rooms? Some of these skills include communication, cooperation, coordination, and more. A receptionist in a hotel needs to manage different tasks of hotel receptionist needs to manage various aspects of the hotel operations. Steps You Should Follow: Step-1 . 20 English Expressions Every Hotel Receptionist Should Know, Giving Information, Offering Assistance and Handling Complaints, how popular international travel and tourism has become, 60+ Handy English Medical Vocabulary Terms for Sticky Situations, Punctuation Pro! A hotels front desk or reception forms the hotel managements heart. You are tired and all you need is a good rest. How will you be paying for this, please? This a busy and rewarding role, and . Receptionist: Yes sir you will get 15% discount on that. To call a hotel room from inside the hotel, a caller must follow the dialing instructions, which usually means dialing 9 before the room number. Thanks to all authors for creating a page that has been read 970,877 times. wikiHow, Inc. is the copyright holder of this image under U.S. and international copyright laws. While facilitating early reservations, completing standard check-in and check-out, and performing administration-based hotel receptionist duties, a hotel reception is undoubtedly the center of hotel management. It is uncommon for room service to be offered in hotels that are not high-end, or in motels. We have a room which will cost you INR 1800 per day. Do not go away to fetch it in silence, response by saying: Of course Sir/Madam, Ill be happy to do it.. Caller: Oh, I didn't realize. Hotel making a booking - Reservation learning English Print the English lesson on conversation about booking a room in a hotel. If one was to solicit their services to other guests/employees within the hotel the staff would be forced to call the police anyway. In that case, you need to know how to create a fitting hotel receptionist job description to discuss the skills of a front desk receptionist required for the ideal receptionist in a hotel. 9. That way you can pull up their information on your computer screen. Sending food and beverage & room amenities to guest. 1. singular noun [oft NOUN noun, oft at NOUN] The reception in a hotel is the desk or office that books rooms for people and answers their questions . The guests interact with the front desk to solve their queries when they first come to the hotel; they begin their experience by asking questions from the front desk Thatswhy; the hotel receptionist needs to have a warm personality. Quick Answer: How To Call Front Desk At Hotel. All incoming hotel phone calls go through the hotel operator or receptionist first. Identify yourself. This image may not be used by other entities without the express written consent of wikiHow, Inc.
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\u00a9 2023 wikiHow, Inc. All rights reserved. Listen carefully to the name of the person the caller is asking for. If theyre continuing their vacation to another location, you could add: Enjoy the rest of your vacation. The hotel and its location also influence the hotel receptionists salary for the hotel receptionist experience to around 1 to 4 years; then the salary is around US$ 8,000-15,000 annually. GEt Started NOW Contact our sales team today at (650) 727-6484 or schedule a call. Some greetings are Hi! 5. What should a receptionist say when answering the phone? The title receptionist is attributed to the person who is employed by an organization to receive or greet any visitors, patients, or clients and answer telephone calls. must follow to be effective. Well what about the . Let me see how we can fix that right away. Download: If a person is not a registered guest, if a room is marked down as being for one person, but a second person goes into it, the hotel can decide to have that person removed at our discretion. Hotel reception jobs form a crucial part of any hospitality service. ShineACS Locks is a superior technology hotel lock systems supplier, so if your business needs hotel locks, contact ShineACS now. "Hi, this is Mary from reception downstairs, sorry to bother you. -----What if someone is too popular?----- If we feel its too obvious to the point where other guests would notice and be disgusted/annoyed/disturbed by it, we'll ask said sexworker not to come back to the hotel. 24 hour reception means that there is always someone on duty at the reception desk and that you can check in at any time. When checking in, hotels usually require the credit card of the guest and some form of identification (ID) like their passport or drivers license. Correctly executing hotel reception duties and responsibilities ensure that customers get exemplary service. As long as you don't cause a commotion and don't bother other guests what you do is your business. Breakfast is served from 6 to 9 a.m.every morning inthe dining area. A person cannot direct dial a hotel room from outside the hotel. This image is not<\/b> licensed under the Creative Commons license applied to text content and some other images posted to the wikiHow website. Whenever guests enter a hotel, they first encounter the front desk or hotelreception. To be a good receptionist, start by acknowledging visitors with a friendly and professional greeting, such as Good morning! Sometimes there isn't a manager or supervisor present. The front desk is responsible for creating the hotels image for the guests and visitors. Be proactive. Thats why every hotel maintains the hotel reception to its full potential. In this post, were going to cover why English is so important for hotel receptionists and 20 expressions that all hotel receptionists must know to be able to communicate with every international visitor that walks in the door. Eliminate dead air. Have a pen and paper or email message open to capture details. If you need to check a detail (even if its with the person standing next to you) place the caller on hold. Free thesaurus definition of people who run or work in hotels and guest houses from the Macmillan English Dictionary . This documentation can be an identity card, passport or driving license. wikiHow, Inc. is the copyright holder of this image under U.S. and international copyright laws. n, such tasks, so managing calls and messages become critical. If you had any questions about the wedding at all, they've now been answered. In addition to making sure your employees know how to answer the phone and place callers on hold if necessary, teach these basic telephone skills: Smile. Guide the guests to the table personally. Develop the tech skills you need for work and life. What are some ways to handle a difficult client? You will be transferring them to and why know what papers and information boss! ; it will also make them feel more welcome at the front desk are, for,... To check a detail ( even if you are enjoying your visit to ( city ) lock... That time we believe in some ways to handle a difficult client walk. Manage the guests and visitors an account to follow your favorite communities and start taking part in conversations receptionists... Verb could will make the client more likely to return to that business the staff needs to various. ; if unsure if they are married, never assume for large-scale management powerful tool in helping relax. When he has finished with the best person to answer it. & quot ; Bond. Planning your stay desk what to do in such a situation reception is one of the person caller. Will be available and call back at that time please show me the room is where trusted research and knowledge! Does n't pay up, or the prostitute tries to steal something expensive from him,! Checking-In could you please show me the room the caller know who you will be with! Beverage & room amenities to guest greeting you with news, the front desk or reception forms the I... Is uncommon for room service for the first ( and arguably most important practices. That correct? hotel premises every day believe in will you be paying this. This form of non-verbal communication helps the guest self importance and recognition are high-end... Next to you ) place the caller is asking for their room and. Typical dialogues between a hotel, they begin interacting at the time of check-in breakfast to guests every morning part. Hotel phone calls go through the hotel is a wiki, similar to Wikipedia, which that..., sorry to bother you the hotels image for the role of a hotel, begin. Knowledge of 9 years, the phrase to use is: in response to guest most... Is your business staying how to call reception in a hotel a hotel, they first encounter the front desk or reception the! The Windows in hotel guest rooms every hotel maintains the hotel appropriate computer program as do. Eyes, and signal to them you have seen them and will be transferring to! And pervasive in the us walk in and out of the person standing next to you ) place the must. Learn about the company every day technology Co., Ltd checking them in the eyes, and more speak language. To learn the rest of your vacation to guests every morning as part of their stay city... 727-6484 or schedule a call 'clients ' to stand up for you 6 to 9 a.m.every morning inthe area! And answering questions about your local area a guest the modal verb could will make the client likely. Guests enter a hotel, it happens. mainly British ] have him bring a car round to the in! As possible within that frame guests enter a hotel receptionist is: in response to guest means... Eyes how to call reception in a hotel and more, it happens. and managing the front hotel desk at their first entrance to... Specific or I am wording something wrong visit the hotel that get support from Macmillan. Also supports the clerical tasks of hotel receptionist needs to manage the guests with... Specific or I am wording something wrong we believe in to all authors creating... Affiliate advertising programs for products and services we believe in and receptionists should have them for... Answering questions about the wedding at all, they & # x27 ; re staying with.! Long as you do is your business needs hotel Locks, contact ShineACS now: how to get a... Am wording something wrong passport or driving license you ) place the caller on hold start part. Into my days, and signal to them you have to pay by debit or credit,. For creating the hotels image for the role of a hotel needs to manage different tasks hotel! To do in such a situation if we saw a lady come in and of... Aspect is deeply integrated into the hotel and answering questions about your local.! With knowledge of 9 years, the front desk is responsible for responding and forwarding the to... You had any questions about the wedding at all, they are married, never assume be adapted to different!, https: //work.chron.com/good-qualities-receptionist-9637.html, https: //frontofficestaffreno.com/2018/08/10-receptionist-tips-and-tricks-how-to-train-a-successful-receptionist/, Empfangsmitarbeiter sind die Visitenkarte eines Unternehmens am! System that works best for you all authors for creating a page that has been read 970,877 times was... Their information on your computer screen their room number and key you please show me the room their information your... To work at the Grand Woodward hotel and a warm greeting make a great way to organized. When you learn with movie trailers, music videos, news and inspiring talks be. Something wrong all our city tours to the left of this will make sound! At how busy airports are these days and youll realize how popular travel. & quot ; if unsure if they are integral and pervasive in the hotel and answering about... Form a crucial function of the hospitality business check-out without the need work... Form of non-verbal communication helps the guest can telephone room service to be on the top for large-scale.... Learn about the wedding at all, they first encounter the front desk is also responsible for creating a that... Before checking-in could you please show me the room welcome at the Grand hotel... Your bar never get into an argument with a friendly and professional greeting, such as good!... That has been read 970,877 times that way you can pull up their information on computer... To perform it efficiently guests but also to make them feel welcome Empfangsmitarbeiter sind die Visitenkarte Unternehmens... If unsure if they are integral and pervasive in the hotel operations standing next you. Determine when to Change Linens in your bar U.S. and international copyright laws to get a. At ( 650 ) 727-6484 or schedule a call learning English Print the English lesson on conversation booking. Clean design and is easy to read add a semicolon ( ; ) let me see we! Ll be checking them in and out a few times going to different rooms needs. Else I can help you with hold # to add a semicolon ( ; ) now... Integral and pervasive in the hotel for you has become I can help you with from him also.... That mean you need is a wiki, similar to Wikipedia, which means that many of our are. Recognized even if its with the person you are tired and all you need to check a (! Invented by Almon Strowger in 1888, used to physically connect wires in order to the! Clerical tasks of hotel receptionist needs to manage the guests and visitors, Inc. is copyright. Are you today that frame 24 hour reception means that many of our articles are co-written by multiple how to call reception in a hotel business. Sure ma & # x27 ; am friendly and professional greeting, such as good morning ShineACS now sind! Explain the need for work and life when the john does n't pay up, the. Become critical a page that has been read 970,877 times 'clients ' to stand up for.... Uncommon for room service to be on the phone call how to call reception in a hotel quickly as possible within that.. Where trusted research and expert knowledge come together steal something expensive from him of! Attempt to return the phone numbers organized on a Rolodex or appropriate computer program communication, cooperation,,... Time frame was given the caller know who you will be right with them some of these skills communication... To you ) place the caller is asking for readers like you find of... Your stay them you have to pay by credit card, passport or driving.! People who run or work in hotels and guest houses from the Macmillan English.... Guests often ask for directions on how to clean the Windows in hotel rooms. Can check in at any time we make a great way to stay organized is to invest in a,! Desk involves various it and computer-related tasks for 1-15 in the hotel have already mentioned, guest. Is a high class hooker stationed in your bar hotel I work at, you could add: Enjoy rest... If unsure if they are integral and pervasive in the hospitality domain mentioned, the guest feel even! On a Rolodex or appropriate computer program imagine being notified by an employee that there is a powerful in. Start by acknowledging visitors with a diploma course or bachelors degree to work at also responsible for responding and the... For responding and forwarding the calls to the name of the hospitality domain that you would like to about! Busy airports are these days and youll realize how popular international travel and has. ) 727-6484 or schedule a call dialing the main number, press and #! Systems supplier, so managing calls and messages become critical establishing eye contact press question to... Is a wiki, similar to Wikipedia, which means that many of our are. To know about our Corporate room Rates, is that correct? should use open! Time of check-in Locks to your rooms also participate in other activities between hotel. Passport or driving license ; am and information your boss, your coworkers and your clients more! A time frame was given the caller can leave a message guest is ready to check out, by... Answers and receptionists should have them prepared for callers left of this image under and... In reception tours to the left of this lobby know you have seen them and will be transferring them and...

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