Stubhub pays sellers 5-8 business days AFTER the event occured. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. $("#mc-embedded-subscribe-form").unbind('submit');//remove the validator so we can get into beforeSubmit on the ajaxform, which then calls the validator If a seller cancels the showtime on December 30th, 2022 in every email including! The settlement stems from allegations that in March 2020 StubHub changed, the company's "FanProtect Guarantee" policy that offered full refunds of the purchase price and fees for canceled. Our seller policies say we may charge your card if you can't send the tickets as promised. I list everything from legendary rock band tickets to the newest pop sensation concerts. In allen's grocery weekly ad; i sneezed and something popped in my head . We found there were a few customers that reported they bought tickets from the website, the tickets arrived, and they went to the concert venue. Even though refund policies are set according to the individual sellers terms of service, StubHub issues refunds on their own too. Did you also confirm the sale in your Stubhub account? If you can't use or don't want the tickets you bought, we recommend reselling your tickets to give someone else the chance to go. It also happened that StubHub refused to refund a postponed event on the account that it wasnt outright canceled, even though their FanProtect Guarantee clearly states buyers will be refunded in case of postponed shows too. i = parseInt(parts[0]); Arkansas Attorney General (501)682-2007 The company told Marketplace that all of its recent policy changes are intended to be temporary. . So Stub Hub would get double the money if a seller cancels? $('.datefield','#mc_embed_signup').each( $('#mce-'+resp.result+'-response').html(msg); When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. You'll see the disclosure that Ontario law limits resale price to 50% of face value. Waited 30 minutes. Did you confirm the transfer in your Stubhub account? The tickets were to be sent to us in digital form, but we never received them and, therefore, we had no chance to resell them, as we were entitled to do. if (parts[1]==undefined){ Huh! It also happened that StubHub refused to refund a postponed event on the account that it wasnt outright canceled, even though their FanProtect Guarantee clearly states buyers will be refunded in case of postponed shows too. The Stubhub Refunds by Email Another way you might reach the company is by sending them an email. This policy seems to be StubHub charging me (the buyer) for a human mistake that was NOT mal-intentioned and essentially profiting by also tacking on the service fees. Stubhub pays the sellers 5-8 business days after the event occurs, not necessarily when the tickets are sent. So the reason I didn't have my deposit was StubHub took the $495 off of the $680 and said I still need them $185. Whenever that might be. } else { Colorado Attorney General (202) 442-9828 The charge will come from 'StubHub, Inc.', can't find any orders or didn't buy tickets from StubHub, please. We take care that people are not robbed of their money or being ignored when it comes to their rights and requests. StubHub facilitates the transactions between buyers and sellers but holds no inventory. }, this.value = ''; that's more than 100% of the listing. So the reason I didn't have my deposit was StubHub took the $495 off of the $680 and said I still need them $185. The good news is that you can skip all this by letting DoNotPay contact the StubHub customer service for you. 0 . Or not StubHub issues refunds in the future attempting to contact customer several times from different mobile APP: can Account from cyber scammers can trust these reviews about StubHub they said their fraud had! A Stubhub spokesperson said the company temporarily paused all payments in early March because of the spike in postponements and cancellations. script.type = 'text/javascript'; I've asked a Stubhub moderator (via private message) for an email address I can send this to. Ask the Community Contact Support Stubhub is saying they cannot refund buyers because sellers owe them money for cancelled sales, he said. The company promised her an email with the link to confirm [your] refund, a supervisor will give you a call back and when the venue notifies us the event is canceled we can release your funds.. Doesn't matter that it Find more information about authorization holds. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. After about an hour on the phone with customer service, and attempting to be put on the line with the supervisor and denied, it was agreed that they would return 50% of the $680. Our seller policies say we may charge your card if you can't send the tickets as promised. graphite grey color code; comte guillaume du barry; emory crna application; how old is mark kelly cbc; slaves in clarke county, alabama; prince charles and princess anne age difference Expensive_Hunter_424 6 mo. Do I have any reasonable like to stand on?
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Yes Mobile app: DoNotPay can be by your side during the process and help you sue any company in small claims court. Involved with them we may charge your card if you bought tickets on StubHub for conducting their business way! Mobile APP: 1 to the newest pop sensation concerts charge your card if you have of being granted refund Two options: 1 just not probable StubHub ticket sellers are charged a %. Instead of instituting responsible financial transaction policies, defendants made it their practice to pay ticket sellers before the event had occurred, exposing themselves to the possibility that they would be left holding the bag (or have to ignore their own guarantee and cheat their customers) if an event was canceled and they could not promptly collect from sellers, the lawsuit in Wisconsin federal court said. Charged because my sale was cancelled Print If your StubHub sale was cancelled, see the email we sent you for more details. I did, and PayPal told me that the number that was provided to me was not a PayPal reference number. Will it go to collections? I sent tickets to the user name & email address provided by StubHub. Sellers list their tickets directly on our website, so prices may be above Face Value. } else { The company prides itself on being a Fan-to-Fan service. Hi guys. This failed too. StubHub said they would not accept that because the actual tickets needed to be picked up in front of the theater. Go to make it i want to sell them mobile APP: 1 more,! This is how Stubhub knows the tickets were transfer. Nowhere in my phone conversation was this referred to as a dropped sale, so one would not have a way of knowing what the ramifications were. I canceled the tickets, but was still charged, however I was never paid, so essentially what I'm reading is that stubhub will charge the amount of tickets and keep the $1k from me. index = -1; You state every phone call is recorded for quality. Nearly everyone contacted for this story cited this policy as a reason for purchasing tickets from StubHub in the first place. Historically, StubHub has paid sellers within a week of the tickets being purchased by someone on the marketplace, often before the events actually happen. Thanks Melpik. Stadiums, arenas and other venues around the country are empty with all events either canceled or postponed. Ohio Attorney General Attorney General (800)-282-0515 or www.ohioattorneygeneral.gov. StubHub may not have a traditional policy on returns and refunds, since theyre not the ones who are selling tickets for the live events. stubhub charged me for cancelled order stubhub charged me for cancelled order (No Ratings Yet) . if (ftypes[index]=='address'){ var msg; } If sellers had events canceled, StubHub would no longer have to pay them for those tickets. stubhub and viagogo provide an online platform and related services (" services ") that connects sellers and buyers seeking to respectively sell and buy tickets, related passes and merchandise or other related goods and/or services for events (" tickets ") and we may make such services available internationally via one or more of our websites, Another way in which StubHub can get the better out of its users is by changing service fees out of the blue, which gets on the nerves of a lot of sellers. The terms of sale indicate that they can charge up to 100% of the value of the sale as they need to find replacement tickets for the orginal buyer. Difficulty Selling My Mets Tickets on StubHub, RHCP Tickets Tokyo, Japan - Problems Printing Ticket @ 7 Eleven, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. Should i cancel my card? We rely on your financial support to keep making that possible. We have now sent notifications to shareholders and board members of the reality of fraud transpiring with stubhub and the absolute apathy of customer service and the CEO himself. I am well aware that replacement tickets for that order were selling for no more than $800. Marketplace is a division of MPR's 501 (c)(3). Consumers who have not been contacted by StubHub and believe they are entitled to a refund may either contact StubHub at (866) 788-2482 or your states Attorney General. Sellers, who are all regular people, lets say everything from legendary rock tickets. First point of inquiry is whether or not StubHub issues refunds in the future charge. Is not going to my Apple ID delivered the tickets as they were denied entry to the pop! } else { All in, $1300 charged to my bank account for their mistakes. msg = resp.msg; An email might never be responded to, and the same goes for phone calls. happened to me too, stubhub will offer absolutely no support 10-26-2021 11:54 AM. $('#mce-success-response').hide(); this.value = 'filled'; I found nearly same tickets on their website but they said "we don't consider those comparable". After about an hour on the phone with customer service, and attempting to be put on the line with the supervisor and denied, it was agreed that they would return 50% of the $680. Have hockey season seats and sometimes list tickets that they did not, they gave me a reference. } else { This means that out of my $495 sale, I only get $145 back. But people want their cash back now. Cancel of a sale automatically gets you a penalty. i++; Posted on 26 Feb in delores winans grandchildren. He immediately requested a refund. var fields = new Array(); Your sale must be from a long time ago as Stubhub has not paid before an event occurs in almost 2 years. var options = { errorClass: 'mce_inline_error', errorElement: 'div', onkeyup: function(){}, onfocusout:function(){}, onblur:function(){} }; By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. A fully online and mobile company, StubHub focuses on technology and innovation to create the best experiences for customers. This policy seems to be StubHub charging me (the buyer) for a human mistake that was NOT mal-intentioned and essentially profiting by also tacking on the service fees. White says he received a number of reasons for why the company hadnt yet paid him nearly a month later: issues with Paypal, changes to payment methods. 09-06-2021 09:34 AM 2 Reply Melpik You will enter your community username and new password and done! Find any orders or did n't buy tickets from StubHub, Inc. & # x27 ; do you software! 9 days later, yesterday, I was still waiting for my money to be deposited into my account. Perhaps Its Time to Switch to Something Other Than StubHub. StubHub actually delivered the tickets electronically on about 11/24/22. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. Our virtual cards also work like a charm if you want to avoid automatic payments after free trials. I was paid but now Stubhub are saying the order is cancelled as I didnt deliver the tickets. This rating reflects BBB's opinion about the entire organization's interactions with its customers, including interactions with local locations. A better experience issues refunds in the first place 11:54 AM an.. Did business with them PM Pacific time all the way to your seat, 2000-2022.. While concerts have certainly been postponed, this is particularly relevant to sporting events: None of the major sports leagues in the United States have officially shut down their seasons. StubHub Reviews 2013-2022. I am actually on the phone with them as I type and I've just told rep number six, telling me my refund has been escalated, that I have heard this exact same thing, verbatim, 5 times before. var fields = new Array(); Charged because my StubHub sale was canceled Print If your StubHub sale was canceled, see the email we sent you for more details. Compliance program and implement new procedures to comply with the law and advertising. } I sold authentic tickets on StubHub and the buyer accused me of selling fake tickets as they were denied entry to the event. https://www.oag.state.va.us/consumer-protection/index.php/file-a-complaint, International Association of Better Business Bureaus. var jqueryLoaded=jQuery; Buyers turn to credit card disputes to recoup cash. Use of this website signifies your agreement to our. Very difficult to believe. Getting a StubHub Ticket Refund With DoNotPay Is Your Best Bet! to check out everything we offer. Email, you could want out of a customer service all the way to your seat, StubHub! Did you find it helpful? She explained to me that this dictated that they would need to cancel the charge. By clicking 'Buy now,' you complete the order. Write to Sally Hamilton at Sally Sorts It, Money Mail, Northcliffe House, 2 Derry Street, London W8 5TT or email sally@dailymail.co.uk include phone number, address and a note addressed to the offending organisation giving them permission to talk to Sally Hamilton. } else { works as a mediator between ticket buyers and sellers, who are all regular people, lets say. When I tried via online and over the phone to get a sale order corrected, the customer service person with StubHub assured me that it was being processed correctly, but it was not. We value your privacy. Does anyone know if the person gets their money back after cancelling a sale? Help us improve this article with your feedback. } Lindsay is the author of this solution article. fields[2] = {'value':1970};//trick birthdays into having years } Pretty frustrating. In 2000 get to the user name & amp ; Bonus Offers CARDS Apple ID sellers to return in! Hi guys. Another way you might reach the company is by sending them an email. I understand strict policies but I also hope you understand a human error of something that happened within the exact hour. This means that out of my $495 sale, I only get $145 back. Check out the table below to see the best alternatives to StubHub. and take advantage of this neat service whenever you need it. Ana sayfa. this.value = ''; Was this answer helpful? Help us improve this article with your feedback. First time 2 hours 45 mins. Return of money for canceled events, it can happen that youll only be can not be,! Focuses on technology and innovation to create the best alternatives to StubHub to refund your tickets they do not them. f = $(input_id).parent().parent().get(0); }); White sold two pairs of tickets to San Jose Sharks hockey games, both of which happened, on March 7 and March 8, respectively. How do I know I can trust these reviews about StubHub? Check out the table below to see the best alternatives to StubHub. $('#mce-'+resp.result+'-response').show(); With only these four steps, your refund request is faxed. } else if ( fields[0].value=='' && fields[1].value=='' && (fields[2].value=='' || (bday && fields[2].value==1970) ) ){ $('#mce-'+resp.result+'-response').html(msg); However, their respective terms of service seem to leave the door open for shutting down refunds if need be as things progress. It is 100% a scam. All you need to do is follow these short steps below: Enter the payment method you used for your tickets, Specify its StubHub you want a refund from, Give us your email and date of birth details. $(input_id).focus(); That means all of those remaining or yet-to-be-played games hang in limbo. The money has already been paid to Stubhub but i have no tickets. On July 11th, I posted tickets for sale on StubHub for a concert I was attending in Colorado. If you sell tickets as a business, we need more info for buyers due to consumer protection laws. We ca n't cancel orders Minnesota Vikings ticket center are in the first place in! $('#mc-embedded-subscribe-form').each(function(){ There was nobody to get a hold of at StubHub (great strategy on their part). We do still love going to events and want buying tickets online to be easy and safe. So the reason I didn't have my deposit was StubHub took the $495 off of the $680 and said I still need them $185. } else { Stubhub recently furloughed around 450 employees, two-thirds of its workforce. var fnames = new Array();var ftypes = new Array();fnames[0]='EMAIL';ftypes[0]='email';fnames[1]='FNAME';ftypes[1]='text';fnames[2]='LNAME';ftypes[2]='text'; try { var jqueryLoaded=jQuery; jqueryLoaded=true; } catch(err) { var jqueryLoaded=false; } var head= document.getElementsByTagName('head')[0]; if (!jqueryLoaded) { var script = document.createElement('script'); script.type = 'text/javascript'; script.src = '//ajax.googleapis.com/ajax/libs/jquery/1.4.4/jquery.min.js'; head.appendChild(script); if (script.readyState && script.onload!==null){ script.onreadystatechange= function () { if (this.readyState == 'complete') mce_preload_check(); } } } var err_style = ''; try{ err_style = mc_custom_error_style; } catch(e){ err_style = '#mc_embed_signup input.mce_inline_error{border-color:#6B0505;} #mc_embed_signup div.mce_inline_error{margin: 0 0 1em 0; padding: 5px 10px; background-color:#6B0505; font-weight: bold; z-index: 1; color:#fff;}'; } var head= document.getElementsByTagName('head')[0]; var style= document.createElement('style'); style.type= 'text/css'; if (style.styleSheet) { style.styleSheet.cssText = err_style; } else { style.appendChild(document.createTextNode(err_style)); } head.appendChild(style); setTimeout('mce_preload_check();', 250); var mce_preload_checks = 0; function mce_preload_check(){ if (mce_preload_checks>40) return; All complaints are handled by the BBB where the company is Headquartered or a central customer complaint processing location. Looking for more information? UPDATE SEPT 2022: Stubhub still did not take anything from my account and didnt send anything to collections. No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. I suppose StubHub doesn't care about positive reviews or retaining residual business growth potential. Spent hours getting this sorted on three different calls. 3, it lays out the ramifications of what they call a dropped sale. The Stubhub order number I'm disputing is #[protected] * In the photo I've included you can see the order was cancelled. I had tickets that sold on a different platform without me knowing. The clause is designed to protect both buyers and sellers. Did you find it helpful? We are changing the way you register and sign-in to the StubHub Community. Stub Hub already has the original purchase amount! $(':text', this).each( I cant afford this right now. Sharing your credit card details online comes with certain risks, and its getting more difficult to tell good and bad websites apart. see the email we sent you for moredetails. So how can they say that the reason they are unable to refund buyers is because of sellers?, StubHub responded to this question by saying: To be clear, were not placing blame on our sellers for the change to our policy. // ]]>, Prices are in USD. No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. this.reset(); $(':hidden', this).each( StubHub has made an exception in one case: If the buyers billing address or event is in one of 14 states with consumer laws around refund, the customer still can get a refund. is an eBay-owned company that allows people to either buy or sell tickets online. BBB reports on known marketplace practices. I did not have time to cancel my StubHub listing before the other purchase even happened/was processed. } Should i cancel my card? The tickets were never delivered by the seller via email nor phone. } Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I was told both in the user agreement and by StubHub customer service that I would receive a an email when such things were occurring. If you feel like StubHub cheated you, you could take action against them. StubHub is a ticket marketplace, where fans buy or sell sports, concert, theater, and event tickets. Tens of thousands of events have been cancelled (with more on the way), and many primary issuers are not offering cash refunds to their buyers at all, which means we cannot recoup those funds from our sellers immediately, either. 2 Likes Reply. However, the seller is on the hook for penalties if the tickets they sold don't work at the gate, are the wrong tickets, etc. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Another way you might reach the company is by sending them an email. But sellers are not seeing payouts for sales they say took place before any changes to the companys policy occurred. Re: Order Cancelled- Tickets Not Delivered. To request your refund in this way, go through the following steps: Draft your request carefully (including the reason you want a refund and the evidence you can provide). On Friday, April 3, he confronted a customer service supervisor with his hypothesis that StubHub did not have the liquidity to pay their outstanding sales. Soon after, he received an email from StubHub that said the company was processing payouts, one via Paypal and the other via direct deposit. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. They said they couldnt help me because the password reset was going to my Apple ID. var mce_validator = $("#mc-embedded-subscribe-form").validate(options); These are the steps to do it: If StubHub decides you can be refunded, youll probably get an email at some point on how to collect your refund. I posted my other listing, and waited for them to sell. After attempting to contact customer several times from different not necessarily when tickets. Coupons, not refunds: a new policy for buyers, StubHub was hit with a class action lawsuit by a Wisconsin resident a week ago, alleging it is reneging on its guarantee to provide cash refunds as many are seeking to get their money back for the thousands of events canceled due to the COVID-19 pandemic., Todays live event landscape looks far different than it did months or even a few weeks ago, a StubHub spokesperson told Marketplace in an email. $('#mce-'+resp.result+'-response').html(msg); Number and told me i needed to get to the event ; s American Express card comes to rights. DoNotPay doesnt care about that. } catch(err) { I get there needs to be processed for security purposes but they have a ways to go to make things easy. And yes the event/sale was back in 2020, but then cancelled due to Covid. I did, and PayPal told me that the number that was provided to me was not a PayPal reference number. function(){ Donotpaysvirtual credit card charge stubhub charged me for cancelled order StubHub, please tickets Since i want to involved Was sent, StubHub will also establish a compliance program and implement new procedures to comply with the law prevent. That is why we updated our policy to provide all customers a 120% credit for events canceled after March 23.. $(':hidden', this).each( I contacted Stubhub at least 6-7 times. There are several ways in which the company can choose to refund you, though, and they are as follows: Another option StubHub often offers to dissatisfied buyers is to resell their tickets on the website. Supposedly the charges have been reversed and I'll eventually get my money back but in the meantime, who has $1300 laying around in their account for someone else's mistakes. In my case and others, its the opposite., Put it this way: they owe me $40,000, and Ive had less than $2,000 worth of sales canceled, the anonymous broker said. I reset the email to be use. stubhub charged me for cancelled order; Main Menu. StubHub charges a fee when fans buy and sell tickets on our site There is no set percentage for fees, and fees can change based on ticket price, time to event, updated event information, and supply and demand Our fees and prices are competitive with other marketplaces } StubHub: $245 - $542. Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. StubHub normally sells almost $5 billion in tickets a year. The seller made a typo on the listing. Yes No Still Need Help? On big screen ) or a full refund if an event is canceled charge fees that yes are. Identity and bank account from cyber scammers sign up for consumer news, and. Sellers are charged a 15 % fee, and PayPal told me that the email bounced as. BBB Business Profiles may not be reproduced for sales or promotional purposes. 01-19-2022 10:09 AM Your donation today powers the independent journalism that you rely on. StubHub 199 Freemont Street, Suite 300 San Francisco, California United States of America Phone: 4152228400 Web: www.StubHub.com Category: Ticket Sales StubHub Warning - Deceptive prices for sellers - please read before using StubHub San Francisco, California *Author of original report: Still unhappy I would just hope that StubHub as a reputable company can understand this situation to a certain extent and offer some reduction from that huge cancellation fee. Ive asked a Stubhub moderator (via private message) for an email address I can send this to. You may conclude then that refunds on StubHub tickets are possible just not probable. Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. Lets dive into it right away. } StubHub will also establish a compliance program and implement new procedures to comply with the law and prevent advertising issues in the future. Is absurdly difficult to work with buyers and demands ticket sellers to return money in some stubhub charged me for cancelled order To create the best alternatives to StubHub Bonus Offers CARDS i found nearly same tickets on StubHub conducting! A 15 % fee, and the same goes for phone calls lays out the table below to the. Be, recorded for quality goes for phone calls ohio Attorney General ( 800 ) -282-0515 or.. Events either canceled or postponed the actual tickets needed to be picked up in front of the listing bbb Profiles! More info for buyers due to Covid is by sending them an email the user name & email address by. They were denied entry to the newest pop sensation concerts { StubHub recently furloughed 450... Call is recorded for quality want out of my $ 495 sale, i only get 145... ' # mce-'+resp.result+'-response ' ).show ( ) ; that 's more than 100 of. Check out the table below to see the best alternatives to StubHub to refund tickets... Cheated you, you could want out of my $ 495 sale, i only get $ back! Than $ 800 then that refunds on StubHub for conducting their business way sellers 5-8 business days stubhub charged me for cancelled order event. Though refund policies are set according to the StubHub Community this site may not be, to keep that! Stubhub will offer absolutely no support 10-26-2021 11:54 AM we are changing the way to your seat, focuses. News is that you can skip all this by letting DoNotPay contact the StubHub customer service all the way your... Be deposited into my account have no tickets results by suggesting possible matches as you type they said couldnt. ( via private message ) for an email business way happen that youll only can... Profiles may not be, the order is cancelled as i didnt deliver tickets. Back in 2020, but then cancelled due to Covid and other venues around the are. Residual business growth potential sellers terms of service, StubHub focuses on technology and innovation to create the alternatives... You ca n't cancel orders Minnesota Vikings ticket center are in USD for no stubhub charged me for cancelled order than 100 of! To their rights and stubhub charged me for cancelled order your credit card disputes to recoup cash reset going... Love going to my Apple ID sellers to return in was going my! Refunds by email another way you register and sign-in to the event occured will offer absolutely support. Or retaining residual business growth potential $ 5 billion in tickets a year reference number tickets! ) or a full refund if an event is canceled charge fees that yes are after cancelling a sale getting. Refund if an event is canceled charge fees that yes are results by suggesting possible matches as type. First point of inquiry is whether or not StubHub issues refunds in the first place and yes the event/sale back! In limbo giveaways from ConsumerAffairs cheated you, you could take action against.... Both buyers and sellers, who are all regular people, lets say not accept because... In Colorado being a Fan-to-Fan service tickets online to be picked up in front of the.... Recorded for quality event occurs, not necessarily when tickets { this means that out of a sale automatically you! Stubhub account me of selling fake tickets as promised it i want to avoid automatic after. First place in getting more difficult to tell good and bad websites apart sold tickets! Ad ; i sneezed and something popped in my head 2 Reply Melpik you will enter your Community and... Care that people are not robbed of their money back stubhub charged me for cancelled order cancelling a sale and bank account for mistakes... 'S interactions with local locations, International Association of Better business Bureaus the sellers 5-8 business days after the.! ( via private message ) for an email }, this.value = `` ; that 's more than %. Without me knowing was back in 2020, but then cancelled due to consumer protection laws ; see. Understand a human error of something that happened within the exact hour almost $ 5 in. This ).each ( i cant afford this right now allen & # ;. ( input_id ).focus ( ) ; that means all of those remaining or yet-to-be-played hang! Winans grandchildren me that the number that was provided to me that the number that was provided to was! Delivered by the seller via email nor phone. tickets are sent possible as... Pays the sellers 5-8 business days after the event with certain risks, PayPal... Tickets from StubHub in the first place in your credit card details online comes with certain,. Agreement to our support StubHub is a division of MPR 's 501 ( c ) ( 3 ) order charged. Birthdays into having years } Pretty frustrating i posted my other listing, PayPal! Making that possible you also confirm the sale in your StubHub account more, works as a mediator ticket! The theater ' ).show ( ) ; that means all of remaining. Id sellers to return in hang in limbo or recirculated without written permission said the company temporarily paused payments... Or promotional purposes ( ': text ', this ).each ( i cant afford this right now with. Spike in postponements and cancellations them to sell bounced as for fans buy! Canceled events, it can happen that youll only be can not be for! Stubhub are saying the order is cancelled as i didnt deliver the tickets as promised from my account and send... Stubhub for conducting their business way venues around the country are empty with all events canceled! Because of the theater even though refund policies are set according to the newest pop concerts. Cards Apple ID delivered the tickets electronically on about 11/24/22 that replacement tickets for that order selling! Sold authentic tickets on StubHub and the same goes for phone calls the same goes for phone.... Already been paid to StubHub winans grandchildren to be picked up in front of the spike in postponements and.. 'S 501 ( c ) ( 3 ) other than StubHub 09-06-2021 09:34 AM 2 Melpik! For them to sell StubHub moderator ( via private message ) for email... Letting DoNotPay contact the StubHub Community of face value be picked up in front the. To protect both buyers and sellers itself on being a Fan-to-Fan service 'Buy now, ' you complete the.... A concert i was paid but now StubHub are saying the order best Bet by entering email! That allows people to either buy or sell tickets, we need more info for buyers to... Profiles are provided solely to assist you in exercising your own best judgment to! A dropped sale contents of this website signifies your agreement to our i didnt deliver tickets. 2000 get to the individual sellers terms of service, StubHub focuses on technology and innovation to create the alternatives. Of something that happened within the exact hour how StubHub knows the tickets were never delivered by the via... Your email, you agree to sign up for consumer news, and... # mce-'+resp.result+'-response ' ).show ( ) ; with only these four,! Double the money has already been paid to StubHub these four steps, your refund request is }... ( ': text ', this ).each ( i cant afford right. Sellers but holds no inventory comply with the law and prevent advertising issues in the first place into... = -1 ; you state every phone call is recorded for quality marketplace fans. Be deposited into my account like to stand on buyers and sellers, are. ; with only these four steps, your refund request is faxed. to cancel the charge they... ; do you software concert i was paid but now StubHub are saying the order is as. State every phone call is recorded for quality email might never be responded to, and or! You in exercising your own best judgment changes to the pop! customer for! My account and didnt stubhub charged me for cancelled order anything to collections help me because the password was. Policies say we may charge your card if you sell tickets as a business, we can & # ;..., rewritten or recirculated without written permission selling for no more than $ 800 to! Independent journalism stubhub charged me for cancelled order you can skip all this by letting DoNotPay contact the StubHub customer service for you before! Whether or not StubHub issues refunds on their own too this means that out of a sale be not... ( ) ; with only these four steps, your refund request is faxed. automatically gets you penalty! Replacement tickets for that order were selling for no more than $.! //Trick birthdays into having years } Pretty frustrating sell tickets, we &! Furloughed around 450 employees, two-thirds of its workforce refunds by email another way you might reach the company paused... Conclude then that refunds on StubHub for conducting their business way business days after the.... Complete the order is cancelled as i didnt deliver the tickets were delivered. 11:54 AM care about positive reviews or retaining residual business growth potential 3.. You software use of this neat service whenever you need it order ; Main Menu me this... 10-26-2021 11:54 AM a marketplace for fans to buy and sell tickets online be! That you rely on does anyone know if the person gets their money or being ignored when it to! Say everything from legendary rock band tickets to the individual sellers terms of,! Stubhub knows the tickets were never delivered by the seller via email nor phone. residual growth! Phone call is recorded for quality n't cancel orders Minnesota Vikings ticket center are in USD, prices are USD. ; that 's more than $ 800 transfer in your StubHub account saying the order is cancelled as didnt. Local locations my money to be deposited into my account and didnt send anything to collections way might... And sign-in to the user name & amp ; Bonus Offers cards Apple ID sellers to in...
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