Quite simply smart dress / long trousers etc as per our website, app and those of our travel agents is required and generally looked upon favourably by our guests. Rooms & Suites; Club Level; The one amenity we absolutely loved the most , and took full advantage of everyday was the delicious, made-to-order breakfast in bed. We have just returned from our 3rd visit in a year and this was the worst. We HMed at Secrets Maroma Beach in Oct 2010 and got the preferred club. Escape into luxury and find the perfect balance of romance, tranquility, and social sophistication at Secrets Riviera Cancun Resort & Spaan all-suite, all-adult luxury resort nestled between the Caribbean Sea and the Lagoon of Bahia Petempich. I have never booked directly with Secrets. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Dear Wanda,Our apologies, somehow your visit lacked the "sparkle" we aim to ensure for our guests. What a chilled out place. My sister and I are having a girls trip next May and I am trying to figure out if the extra $650 is worth it for Preferred. I think a lot of people go here after visiting the likes of Mexico, Jamaica and Dom Rep, Lanzarote is very different to these places so of courses things will vary. The little snacks and drinks on the preferred level were a joke. ft.. Personalized check-in and check-out. Just rude, unacceptable behavior. We will definitely be back again. At every Excellence Resort, the Excellence Club represents the ultimate in luxury, privacy and service. I appreciate/love the padded beach chairs and free covered daybeds at SCC PC beach, regular beach didn't have this (I'm at the beach from 8 am to 4 pm, so this makes the difference). PC can offer better room location if that is important but we would not pay extra for PC if we returned. We stayed in the Preferred Club Junior Suite Ocean View suite where we enjoyed an incredibly comfortable king size bed and gorgeous Italian porcelain floors in a 475 sq. HELP!! In the end, can't really go wrong PC or not at Secrets. You know what they say, a picture is worth a thousands words! Thats the one I was wondering about. We've been to Secrets 6 times I think. There was a bit of a bun fight a couple of days ago due to pool staff removing towels from beds that lay dormant for over an hour or so. Opinions and tastes can be worlds' apart however detail is important to us.A third visit is something of a milestone in one year so we absolutely wish you to get in touch with us guestexperiencemanager.seclz@secretsresorts.com to discuss your fourth, when we will pull out all the stops to Wow you. All rights reserved. ft. The hotel is situated a leisurely 10 minute walk from the marina Puerto Calero. Secrets PLC does not have a separate Preferred Club pool either while some other AM resorts do - Now Jade, Secrets Cap Cana, Now Larimar, and others have a separate pool for Pfd Club people. Beach Beautiful, busy location on Akumal Bay Not only is there a private and laid back pool with impeccable service, but the poolside Mediterranean restaurant is also only for preferred guests and is just delish. We want our friends to love Huatulco as much as we love our little piece of Heaven. I choose Preferred Club every time. Where to go snorkeling in the Huatulco area? I would recommend the breakfast in bed and also the bed for the day. For an extra $120 per night, we were made to feel like absolute royalty and got to take advantage of all the special amenities on offer with our elite status. The perks for a regular room would not be worth it imho. Cortijo Viejo (Puerto Calero), There are quite a few. ft. room. Learn more Safety Features Hotel Castillo Huatulco Hotel & Beach Club. Taxi everywhere to get around. Room types may vary. We only ate in the buffet once in the evening and it was just as lovely, I love seafood and there was all fresh fish that night! Enjoy romantic suites at Secrets Wild Orchid Montego Bay that feature swim-up access, large soaking tubs, and private balconies. Were Jessica & Gearid your run of the mill American/Irish couple who met & married in Dublin, Ireland and ended up relocating to the San Francisco Bay Area in 2018. However it seems to fall into an empty void of nothing! If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Private furnished balcony. more, Get answers to your questions about Huatulco. Our Preferred Club guests have access to the Preferred Lounge, butler and concierge services, and private areas reserved exclusively for our most privileged guests. Other AM resorts have bigger and better Pfd clubs or even serve full meals. We would love to help you "chill" even more and introduce you to a host of island eateries or individual off the grid plans.Our thanks for giving us your thoughts, as always we will take note.My best regards,Chlo BinhamGuest Experience Manager, This is the version of our website addressed to speakers of English in United Kingdom. This is the version of our website addressed to speakers of English in the United States. What upgrades do you get over a standard Junior Suite? It is a good chunk of money to buy into the UVC levels that really count and it only becomes a good deal if you take most all your vacations at AM resorts AND you are able to go 2-3 times a year or more. The other, unquestionably best part of the Preferred Club was the Preferred Pool. This is the version of our website addressed to speakers of English in the United States. Honestly, we have stayed at several Secords resorts and we always book preferred. !function(d,s,id){var js,fjs=d.getElementsByTagName(s)[0],p=/^http:/.test(d.location)? Ill go line by line and explain what these amenities really mean for you. They do let you use your resort coupons, which add up to approx. The rooms are immaculate and well designed and we had a fantastic sea view which is well worth the extra charge. We just confirmed our stay at Secrets Playa Mujeres Resort right outside of Cancun. We are going again in April, same room again, the ocean front rooms do have 'to die for' views of the beautiful beach / sea. $200. We really wanted the location and ocean front view so really that's what we were happy to pay for. The food selection was also not as good as other 5 star hotels with only limited selection of restaurants.More, Dear Mrs. Saunders,Apologies as you know we truly look after our repeating guests therefore we are saddened by your comment. balmy weather will return shortly.We aim to please every tastebud with our food choices. We have just returned from our 3rd visit in a year and this was the worst. Yes, the rooms are the same, but it's the extra touches that make my vacation special. I did Sup Yoga, aqua gym, aqua dance, yoga, stretching and aqua cycle. My husband and I are planning a trip with our four adult "children" and elderly parents in July. Daily continental breakfast service in the lounge. At Secrets, no one wears bracelets - so it's not like PC guests are treated better than non-PC guests. The special compliments to Jovaria & Sara are wonderful.Our repeating guests become our family, we value your trust in us and very much hope that your return will be quite soon. I hope this gives you a good explanation of what is included and the benefits of the Preferred Club. The chair game can be bad. Guests immerse themselves in Unlimited-Luxury where everything is . Complimentary Secrets Eternity Honeymoon Package Begin your new life together in a storybook tropical setting. Fly High with New Rooftop Suites at Secrets Silversands! You get Conceriege service, a few little bottles of booze daily and access to Preferred Club bar. I am not sure if you mean upgrading when you arrive, but in my experience with Secrets in Cancun and Riviera Maya, upgrading is unlikely and will cost more than when you book online than when you arrive in person. To use our mobile site, please enable JavaScript. ft. / 168 m2 Oceanfront View 2 guests Additional Information Large living room with personal bar Spacious master bedroom with walk-in closet Full master bathroom with hot tub Private plunge pool Private terrace with solarium My husband and I are jet-setting to Mexico in approximately 15 days (like anyone is really counting). We thank you for your comments. Secrets Wild Orchid Montego Bay . It is not a reasonable walk from Secrets, but is a short taxi ride. How far from Secrets? Use tab to navigate through the menu items. For example, Secrets Akumal vs Secrets Cap Cana. Payments made by partners impact the order of prices displayed. Is Portofinos still open.. across from Barcelo? The entertainment in the evening is fantastic, some great music. Only because all the swimout rooms are Preferred Club. Guests looking for the ultimate Unlimited-Luxury Mexico vacation, we have some exciting news foryou! Unlike the Excellence hotels you don't get special pool areas or beach areas etc. * Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Browse all 9,210 San Jose del Cabo topics , Friday Feb. 24 - Special Guest at La Osteria. I travel all over and this is still one of my top resorts of all time. The level of service is very good too. Each suite features king-size bedding with stunning ocean views of the azure Caribbean, state-of-the-art remote controlled motorized curtains and blinds, in-room climate control and a hidden motorized 42-inch flat-screen TV providing in-room entertainment at the push of a button. We are proud of our "Secrets" and note with pride your observations. This is the version of our website addressed to speakers of English in the United States. Worth it in your opinion ? Its unique, vibrant atmosphere, characterized by spirited activities, live music, nightly performances and entertainment, and special weekly and monthly themed events, creates the hottest beach scene in Mexico and the Caribbean for singles, couples and friends. ;). You get Conceriege service, a few little bottles of booze daily and access to Preferred Club bar. We aim to offer a variety of daily activities such as Yoga, Pilates, Aquagym, Volleyball, Ping-pong, Bachata lessons, Poolbike and a variety of other activities along with our evening entertainment programme.Secrets Lanzarote is beautiful and in a stunning location with the much loved marina and its great eateries close by. It is an option that you do pay additional for though I know it is worth every penny. Need info about rooms. We have been trying to call you on the mobile number given with your check-in details but are unable to reach you. Preferred club will give you the option to have a la carte breakfast at oceana restaurant by one of the pools vs buffet breakfast. Check the concierge if the shuttle is operating. In the end, everyone may feel differently and as mentioned, there may be a good deal for PC for you that would make it worth it at a slight extra cost. If you can live without it, or would rather use the money elsewhere, then don't. Let us plan some more moments to enjoy contact us guestexperiencemanager.seclz@secretsresorts.comBest wishes,Chlo BinhamGuest Experience Manager. We've been to Secrets 6 times I think. It depends on the layout of the Club buildings and available facilities/amenities. Check-in 3:00 PM. All the rooms to my knowledge have an ocean view. TravelerCanada, I want to add that Secrets Preferred Club amenities/benefits can vary by resort. Guests will enjoy exclusive, Unlimited-Luxury inclusions such as a boundless gourmet feast at Rosewater and inspirational . Thurs., March 2nd in San Jose. Yes, we had access to a private section of the beach, and a pool exclusive to preferred guests. We hope you will be joining us soon! The staff were friendly, the hotel was spotless and the amenities were excellent. I think the hotel themselves would admit that they could do with more staff but that's not a reflection on the hotel, more a situation of the times we live in. We found a lot of videos on YouTube with all sorts of room types so you can get a lot of info and see the views etc. Thanks!!! We'll be 4-5 rooms. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. We are heading to SCC this weekend for a trip with a group of friends and we all booked Preferred swimout rooms, some in group booked pool view and others bungalow swim outs. Definitely for couples only and couples who like a total chill. 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